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Warranty/Specifications/

Customer Services

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Customer Service

For SoftBank handset or service information, call General

Information. For repairs, call Customer Assistance.

SoftBank Customer Support

・From a SoftBank handset, dial toll free at 157

・From a landline/IP phone, dial toll free at 0800-919-0157

・Business hours : 9:00 am - 8:00 pm

Smartphone Technical Support Center

・From a SoftBank handset, dial toll free at 151

・From a landline/IP phone, dial toll free at 0800-1700-151

・Business hours : Weekdays 9:00 am - 7:00 pm / Sat., Sun.

and holidays 9:00 am - 5:00 pm

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