Troubleshooting and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incorrectly. ► Check if you inserted your SmartCard into
the S martCard reader correctly.
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotte
n
Cause
Troubleshooting
PIN forgotten ► If you are working in a network, contact your
system administrator, who can unlock your
notebook with a Supervisor P IN.
User and/or supervisor SmartCard lost
Cause
Troubleshooting
User and/or supervisor SmartCard lost ► If you have lost y our Use r SmartCard, you
can continue working with the Supervisor
SmartCard and initialise a new User
SmartCard or deactivate the SystemLock
function.
► If you have lo s
t the Supervisor SmartCard,
you can contin
ue working, but you n o longer
have all your r
ights and can no longer
initialise a
Supervisor SmartCard.
► If you have lost bo th SmartCa rds, you can
no longer boot your system. Please contact
our Service Desk. You must provide proof of
ownership for the device. T hen the Se rvice
Deskwillreferyoutoourservicepartner,
who will unlock your device (for a charge).
SmartCard lost
Cause
Trouble
shooting
SmartCard lost ► If you are working in a network, contact your
system administrator, who can b oot up your
notebook with a Supervisor SmartCard.
74 Fujitsu
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