Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultProblemsolving
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed a s follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please co ntact the Hotline/Se rvice Desk.
You can co ntact Fujitsu Service and Support in the f ollowing ways:
• To ll free phone : 1-800-8Fujitsu (1-800-838-5487)
• Website: "
http://solu
tions.us.fujitsu.com/www/content/support/contact/index.php"
Before you place the call, have the following information ready so that the customer
support representative can p rovide you with the fastest possible solution:
• The model name and serial number of the notebook. The serial number i s
located on a sticker on the underside of the notebook.
• Notes with the mess
ages that appeared on th e screen and
informationonaco
ustic s ignals.
• Any changes you have m ade to the ha rdwa re or so ftware since
receiving th e notebook.
• Any chan ges you h
ave made to the BIOS Setup settings after receiving the notebook.
• Your system configuration and all peripheral d evices con nected to your system.
• Your sales cont
ract.
Our noteboo ks have been designed primarily with mobile a pplications in mind.
This means that considerable effort has been made to optimize components and
equipment in terms of weight, space and energy requirements. Depending on the
particular configuration you have purchased, it is possible that functionality may be
slightly reduced compared to a deskto p PC if you are running processor-intensive
gaming software, e.g. games with intensive 3D graphics. Updating your hardware with
drivers which have not been approved by Fujitsu may result in performance losses,
data losses or malfunction of the equipment. A list of approved drivers and current
BIOS versions can be downloaded from: "
http://solutions.us.fujitsu.com"
Help if problems occur
Should y ou encounter a problem with your computer that you cannot reso lve yourself:
► Note the I D number of your device. The ID number is found on the type rating
plate on the back or underside of the casing.
► For further clarification of the problem, contact the Fujitsu Service Desk. When you do
this, please have ready the I D number and serial number of your system.
If you need to restore your system
In the event you need to restore your system, ple ase refer to the appendix of this O perat ing Manual.
74 Fujitsu
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