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- Troubleshooting
6 If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support
representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487)
Web site: http://solutions.us.fujitsu.com/www/content/support/contact/index.php
Before you place the call, you should have the following information ready so that the customer support
representative can provide you with the fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Type of device connected, if any
See the Configuration Label on the bottom of your tablet for configuration and serial numbers.
Using the Reset Button
If the device no longer reacts to input or the ON/OFF switch, use the Reset key to restart the device.
1 Disconnect the tablet from the AC adapter.
2 Open the slot cover of the memory card.
3 Press a small, rigid wire (e.g., a paper clip) into the opening of the Reset key for approximately five seconds
to restart the device.
4 Replace the slot cover.
IF YOU KEEP NOTES ABOUT WHAT YOU HAVE TRIED, YOUR SUPPORT REPRESENTATIVE MAY BE ABLE TO HELP YOU MORE QUICKLY BY GIVING
ADDITIONAL SUGGESTIONS OVER THE PHONE.
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