76
EN
Troubleshooting for Error Messages
Error message Cause Solution
Disc Error
— Please eject the disc. —
Playback feature may not be
available on this Disc.
• An unplayable disc is inserted in the unit.
• The disc is upside-down.
• Insert a standard disc. (See pages 7-8.)
• Insert the disc with the labelled side
facing up.
USB Device Error
— Please check the USB Device. —
There is no playable file in the USB
Device.
Or the format is not available.
• Format of the files in the connected USB
device is not supported.
• Incompatible USB device is connected.
• Insert a compatible USB device with
supported file format. If this does not
solve the problem, use other type of
compatible USB device.
SD Card Error
— Please check the Memory Device. —
There is no playable file in the
Memory Device.
Or the format is not available.
• Format of the files in the connected SD
card device are not supported.
• Incompatible SD card device is
connected.
• Insert a compatible SD card device with
supported file format. If this does not
solve the problem, use other type of
compatible SD card device.
Region Error
Playback is not authorized in your
region.
Region code of this disc:
• Playback is not authorised in the region
of the DVD-video that you inserted in the
unit.
• Insert a DVD-video with region code 2 or
ALL.
BD-Live Setting Error
Network connection is interrupted.
Please confirm “BD-Live Setting”.
• It is prohibited to access the network if
your BD-Live™ disc does not have the
certification of the creator of the
contents.
• The access may be prohibited or limited
by the “BD-Live Setting”.
• Check the “BD-Live Setting”.
Software Update
Update failed.
Please power off.
• Could not read the software. • Restart the unit. Then retry the update.
Software Update
Update failed.
Please unplug the AC cord.
And when you connect the AC cord,
the unit retry update.
• Software update is failed. • Unplug the mains cable, then plug it in
again. The unit will automatically resume
the update.
Parental Lock On
The current selected parental level
prohibits playback.
• The current selected parental level in the
“Settings” menu prohibits playback.
• Check the “Parental” setting.
(See page 68.)
Recording Error
This programme is not allowed
to be recorded.
• The recording function encountered a
copy prohibited programme.
• You cannot record copy prohibited
programmes.
Recording Error
Can not record on this disc.
• You are trying to record onto a disc that
is unrecordable, or the disc status does
not satisfy recording requirements.
• The disc is dirty.
• The disc is damaged.
• You are trying to record onto a VR mode
DVD-RW which contains recordings from
another recorder.
• Insert a recordable disc, and ensure the
disc status satisfies the recording
requirements. (See page 27.)
• Clean the disc with a cleaning cloth.
• Replace the disc.
• Disc may need formatting.
Recording Error
This disc is protected
and not recordable.
• You are trying to record onto a BD-RE/-
R, VR mode DVD-RW, or DVD+RW/+R
that is set as protected in the “Settings”
Menu.
• Remove the disc protect setting in the
“BD/DVD Menu”. (See page 57.)
Recording Error
Disc is full.
(No area for new recording)
• You are trying to record onto a BD-RE,
BD-R that has no space for recording.
• Insert a recordable disc with enough
recording space.
• Delete unnecessary titles.
(See page 56.)
Recording Error
Can not record more than
maximum titles on one disc.
• You are trying to record onto a BD-RE/-R
on which the number of recorded titles
has reached the maximum.
• Delete unnecessary titles.
Recording Error
Can not record more than
maximum chapters on one disc.
• You are trying to record onto a BD-RE/-R
disc on which the number of recorded
chapters has reached the maximum.
• Delete unnecessary chapter marks.
E4V21ED_EN.book Page 76 Friday, June 3, 2011 2:07 PM
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