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www.gateway.com
Using eSupport
The eSupport site is divided into six major areas:
■ Support Home
■ Product Support
■ Downloads
■ Contact Us
■ Account Info
■ PC Tools
Each of these areas is represented by a menu across the top of the Web page.
Support Home
Click Support Home, then click All Support Documents to access product documentation,
specifications, and guides. You can also browse through the reference area to locate an
article specific to the question you have.
Click
Support Home, then click General Tutorials to access an extensive library of how-to
articles and videos on topics, such as making audio CDs and installing a hard drive.
Product Support
Click Product Support to view a list of all the products that Gateway supports.
Downloads
Click Downloads, then click My Downloads to get the latest software updates for BIOS and
driver upgrades. By entering your serial number you get drivers specific to your computer.
Click
All Downloads to walk through a step-by-step wizard to locate your drivers.
Contact Us
Click Contact Us to access links to technical support with a live technician, including chat
and e-mail. Click
Call Us to get a list of Gateway telephone numbers for both sales and
support. For more information, see “Telephone support” on page 83.
Account Info
Click Account Info to access support for non-technical issues, such as the status of your
order or changing your account address.
PC Tools
Click PC Tools to access utilities to help you manage your computer.