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Accessing online help via the Gateway Web site and support sections.
Locating model/serial number and Microsoft Certificate of Authenticity.
Identifying front and back panel components of the computer.
Guidelines for ergonomic setup, eye strain reduction, and comfort.
Procedures for starting, shutting down, waking, and restarting the computer.
Using keyboard, mouse, and connecting peripherals like modems and printers.
Understanding the desktop, windows, Start menu, and file management.
Creating, copying, moving, deleting, and searching for files and folders.
Creating, saving, opening, and printing documents.
Utilizing keyboard shortcuts and customizing desktop appearance.
Understanding modems, ISPs, Web browsers, and email programs.
Steps for setting up accounts, browsing the Web, and using links.
Procedures for downloading files and sending/receiving emails.
Installing and setting up Microsoft Fax for sending/receiving.
Procedures for sending, canceling, and receiving faxes.
Operating diskette, CD, and DVD drives.
Using memory card readers and configuring audio ports.
Connecting projectors, monitors, and video cameras.
Installing and configuring an uninterruptible power supply.
Adjusting volume and playing audio files, music CDs, movies, and DVDs.
Recording audio, creating music/video files, and editing videos.
Creating and copying music CDs, video DVDs, and data discs.
Modifying screen resolution, color depth, background, and screen saver.
Configuring mouse settings and power-saving options.
Setting up an extended desktop and using Hibernate mode.
Understanding Ethernet, routers, and basic connections.
Setting up TCP/IP, naming computers, and workgroups.
Sharing resources and accessing network drives/files.
Adding and printing to network printers.
Physical security, passwords, and user accounts.
Using antivirus software and Windows Security Center.
Explaining different recovery methods available.
Steps for file recovery, System Restore, and hard drive recovery.
Cleaning exterior, keyboard, display, mouse, and discs.
Managing disk space, checking errors, and defragmentation.
Transferring files, Internet settings, and old programs to a new computer.
Preventing static discharge and safely opening/closing computer cases.
Steps for installing/replacing memory, drives, battery, and hard drives.
Replacing fans, power supply, heat sink, I/O board, and system board.
Safety guidelines and basic troubleshooting procedures for common issues.
Solutions for CD/DVD drives, modems, monitors, mice, networks, printers, and sound.
Guidelines and resources for contacting Gateway Customer Care.
Warnings and guidelines for system setup, operation, and handling.
FCC, Industry Canada compliance, and legal notices.
Product disposal, copyright, trademarks, and Macrovision statement.
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