CHAPTER 14: Troubleshooting www.gateway.com
174
■ See the troubleshooting section of this chapter.
■ Have your customer ID, serial number, and order number available, along
with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.
■ Make sure that your computer is nearby at the time of your call. The
technician may have you follow troubleshooting steps.
Telephone numbers
You can access technical support through your telephone to get answers to your
questions:
Self-help
If you have how-to questions about using your Gateway-supplied hardware or
software, see the following resources:
■ The printed or online documentation that came with your hardware or
software. In many cases, additional product information and online
documentation for Gateway-supplied hardware can be found in our Web
site's Documentation Library.
■ This user guide.
■ The software publisher's Web site.
Resource Service description How to reach
Gateway
Customer Care
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
(See “Before calling Gateway Customer Care” on
page 173 before calling)
Gateway Customer Care telephone
numbers vary by country or region. See the
label on the front or side of your computer.
8511629.book Page 174 Wednesday, July 19, 2006 9:38 AM
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