Gateway Solo 9300 - Care during use; Replacement parts and accessories

164 Getting Help
Before calling for technical support
If you have a technical problem with your notebook, follow these
recommendations before contacting Gateway technical support:
■ Make sure that your notebook is connected properly to a grounded
AC outlet that is supplying power. If you use a power strip, make sure
that it is switched on.
■ If a peripheral such as a keyboard or mouse does not appear to work, make
sure that all cables are plugged in securely.
■ If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you
did not purchase the hardware or software from Gateway, refer to the
manufacturer documentation and technical support resources.
■ If you have “how to” questions about using a program, consult:
■ Online Help
■ Printed documentation
■ The Microsoft Windows manual
■ The software publisher’s Web site
■ Consult the troubleshooting chapter of Maintaining and Troubleshooting
Your Gateway Solo Notebook.
Warning To avoid bodily injury, do not attempt to troubleshoot your
notebook problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your notebook
■
Your notebook was dropped
■
The cabinet was damaged
Instead, unplug your notebook and contact a qualified
computer technician.