Diagnostics/Troubleshooting
7-16 Vivid T9/Vivid T8 – Basic Service Manual
5795591-100 English Rev. 3
7-4-5-1 System Information
System Information displays general information about the
Vivid T9/Vivid T8 . When the Vivid T9/Vivid T8 has been
successfully configured with the back office, these elements will
have the corresponding values:
• Agent Registered will be Yes
• Agent Quarantine will be No
• Agent CRM Verified will be Yes
The information on System Information is available to all
service class licenses.
To access System Information, navigate to Utility > Service >
Home.
Figure 7-7. System Information
This table shows all the elements available on System
Information with descriptions.
Table 7-1: System Information
Element DESCRIPTION
CRM Number Customer Relationship Management (CRM) number.
System identifier assigned to the customer unit by
the service region.
Agent Registered Registered status of the agent. Valid values are:
• Yes - The agent is registered in the back office.
• No - The agent is not registered in the back office.
• Not Available - The agent is not running or has not
been configured.
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