GXE502X User Manual 11/2/2009
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Example: the paging group/extension feature code is: *77, 601 is an extension number and a
610 is a ring group number (ring group members are: 603, 604, and 605).
- To page the extension 601, dial *77*601.
- To page the group 610, dial *77*610 (will page all ring group members
603/604/605).
Important: If the phone paged does not have the option “Allow Auto Answer by Call-Info”
enabled, the phone will only ring and not answer. Such parameter needs to be enabled in the
phone’s web UI.
Voice Mail: Dial the appropriate feature code to access the voicemail system. In some
Grandstream IP phone models you will find a field “Voice Mail User ID” under the account
information, if you type in the voice mail feature codes here then you can press the mail button on
the phone and go directly to voice mail.
Extension Number for Paging: This feature code is used to connect to the audio out jack in the
back of the GXE502X. Some users might want to connect a PA system to this jack and use it for
loudspeakers announcements. The user can simply dial this feature code to make an
announcement through the loudspeakers. Think of it as an extension with auto-answer.
Agent Login: This feature code is used by any non GXP phones (with softkeys) or ATAs that do
not support the Grandstream protocol for call queue agent recognition. In case we have a non
Grandstream phone or ATA, the user can dial for example *11*call queue number +Send to log
into the desired queue. If successful, the user should hear the “operation succeeded prompt”
Agent Logout: This feature is similar to the agent login feature, but it is used to logout the user
from the queue. To log out simply dial for example *12*call queue number + Send from the agent’s
extension, and a prompt should inform the user that it has been successfully logged out of the
queue.
When done, click on the Submit button to save your changes.
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