GXE502X User Manual 11/2/2009
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You can also create a file named 27.wav using the IVR prompt conversion tool and upload it under the
system prompt image field.
Enable Unconditional Call Forward: Dial the feature code plus [forward-to number] to enable
unconditional call forwarding for the extension you are dialing from. For example: dial *72*617-
555-5555 and press SEND. You will hear a prompt confirming the activation of the call forward
feature.
Cancel Unconditional Call Forward: Cancel unconditional call forward, calls will ring in.
Enable Call Forward on Busy: Dial the feature code plus [forward-to number] to turn on busy call
forwarding for the extension you are dialing from.
Cancel Call Forward on Busy: Cancels call forward on busy; calls will ring when the user is on
the phone.
Enable Call Forward No-Answer: Dial the feature code plus [forward-to number] to turn on no-
answer call forwarding for the extension you are dialing from.
Cancel Call Forward No-Answer: Cancel call forward on no answer, calls will go to voicemail.
Call Forward Status Inquiry:
Enable Do-Not-Disturb: Calls will go straight to voicemail, or return busy if voicemail is disabled.
Cancel Do-Not-Disturb: Cancel DND, calls will ring in normally.
Intercom: Dial the Feature code + * + phone extension to page a specific extension.
Park: When in a call, an extension can transfer the other party to this feature code to park the call.
How do Call Park and Call Pick up work?
Call Park is done using an Attended-Transfer. For example, if you have a GXP2000 that takes an incoming call
on Line 1, you can press Line 2 (or any line in this case) to automatically put Line 1 on hold. You can then
enter your Call-Park feature code (ie. *75), this will prompt a parking announcement: “Parked At 000.” You
can then press Transfer followed by the Line1 button to transfer the call on Line1 into parking extension 000.
To pick up the call, dial *76*000 to pick up the call, assuming *76 is your Call-Pickup feature code. The
parking extension number starts at 000.
Pickup: Dial the feature code plus * [parking extension] to pick up a call parked by the parking
extension.
Example: the pickup feature code is: *76 and the parking extension that the GXE502X gave to this
parked call is 100.
- To pick the parked call, you dial *76*100.
Paging Group/Extension: Dial the feature code plus * [group/extension] to page an extension or a group.
Example: The phone extension to page is 601 and the intercom feature code is *74.
- To page that extension, you dial: *74*601.
Important: To use the intercom feature correctly, the phone paged should have the option
“Allow Auto Answer by Call-Info” enabled.
Important: This must be performed as an attended transfer. During the transfer, the
GXE502X will tell you the parking extension used for this call.
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