GXE502X User Manual 11/2/2009
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Number sent out would be: 17951075526034321.
In this case the Manipulate tool would grab the last 4 digits of the string and replace them with 4321.
Option
This is a drop down menu used for the administrator to select the initial step of the route that the call must
follow. The options are the following:
o Trunk: Refers to internal and external PSTN trunks connected either to the back of the GXE or to an
external PSTN gateway like the GXW-410X. It can also refer to a SIP trunk connected directly to the
GXE from a service provider. This option is usually used to get the calls OUT through the selected trunk
o Peer Trunk: Refers to any trunk (PSTN or SIP) connected to a peer that has allowed the GXE access to
their trunks. For example we could have multiple GXEs in different office locations all of them peered
together, but only one has SIP trunks with access to international calls. We may want to offer access to
all the other GXEs to perform international calls in this case we can route the calls towards the GXE
with the SIP trunks by selecting this option.
o Peer Extension: Very similar to the one above but in this case the call can only terminate in a peer
extension.
o Internal Call: This option will limit the calls to only be able to reach extensions within the same GXE
o Extension: This option will limit the call to only reach an extension in particular within the same GXE.
Very useful when we are dealing with incoming calls or when we want to route calls coming in from a
particular DID
o Voice Mail: This option will direct the call directly into a voice mail box of a particular extension within
the same GXE. Again very useful when we want to route incoming calls.
o Fax Mail: This option will direct the call directly into the fax mail box of a particular extension within
the same GXE.
o Group: This option will direct the call directly into a hunt/ring group within the same GXE.
o Group Voicemail: This option will direct the call directly into the voice mail box of a particular
hunt/ring group within the same GXE.
o Conference: This option will direct the call directly into a conference room within the same GXE.
o Call Queue: This option will direct the call directly into a call queue within the same GXE.
o VoiceMenu: This option will direct the call directly into a voice menu (IVR) within the same GXE. The
user can select which voice menu to reproduce from the list. In this way we can achieve multiple IVR in
the same GXE based on certain conditions.
Value
The value of the option selected will vary depending on the option selected in the previous column. Usually
most of these values would have been configured first when the administrator sets up the PSTN trunks, SIP
trunks, peers, express provisioning, voice menu, etc. The values of the items shown in this drop down menu will
correspond to the names given by the administrator so it will be easy to identify them.
We will now explain the first three call routing profiles created by default.
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