Name: Grandstream Networks UCM6202
Brand: Grandstream Networks
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UCM6200 Series User Manual

IVR

Configure IVR

IVR configurations can be accessed under the UCM6200 Web GUICall FeaturesIVR. Users could create,

edit, view and delete an IVR.

• Click on "Create New IVR" to add a new IVR.

• Click on to edit the IVR configuration.

• Click on to delete the IVR.

Figure 123: Create New IVR

Default Chapter4
- Table of Contents4
Document Purpose22
Change Log23
- Firmware Version 1.0.14.2323
- Firmware Version 1.0.14.2123
- Firmware Version 1.0.13.1424
- Firmware Version 1.0.12.1924
- Firmware Version 1.0.11.2725
- Firmware Version 1.0.0.726
Welcome27
Product Overview28
- Technical Specifications28
- Table 1: Technical Specifications28
Installation31
- Equipment Packaging31
- Connect Your UCM620031
- Safety Compliances34
- Warranty34
- Figure 5: UCM6208 Front View34
- Figure 6: UCM6208 Back View34
Getting Started35
- Use the LCD Menu35
- Table 3: LCD Menu Options36
- Use the LED Indicators37
- Table 4: UCM6202/UCM6204 LED Indicators37
- Table 5: UCM6208 LED Indicators37
- Use the Web GUI38
- Make Your First Call42
System Settings43
- Network Settings43
- Security Settings59
- LDAP Server65
- HTTP Server73
- Time Settings73
- Email79
- Recordings Storage83
- Figure 53: Email Logs83
- Figure 54: SettingsRecordings Storage83
- Figure 55: Recordings Storage Prompt Information84
- Figure 56: Recording Storage Category84
- Google Service Settings Support85
- Figure 57: Google Service SettingsOauth2.0 Authentication85
- Figure 58: Google ServiceNew Project86
- Figure 59: Google ServiceCreate New Credential86
- Figure 60: Google ServiceOauth2.0 Login87
Provisioning88
- Overview88
- Configuration Architecture for End Point Device88
- Auto Provisioning Settings89
- Figure 61: Zero Config Configuration Architecture for End Point Device89
- Figure 62: UCM6200 Zero Config90
- Table 22: Auto Provision Settings91
- Figure 63: Auto Provision Settings91
- Discovery92
- Figure 64: Auto Discover93
- Figure 65: Discovered Devices93
- Global Configuration94
- Model Configuration104
- Device Configuration107
- Sample Application115
- Figure 79: Device List in Zero Config115
- Figure 80: Zero Config Sample - Global Policy116
- Figure 81: Zero Config Sample - Device Preview 1117
- Figure 82: Zero Config Sample - Device Preview 2118
- Figure 83: Zero Config Sample - Device Preview 3119
Extensions120
- Create New User120
  - Create New SIP Extension120
  - Figure 84: Create New Device120
  - Table 31: SIP Extension Configuration ParametersBasic Settings121
  - Table 32: SIP Extension Configuration ParametersMedia122
  - Table 33: SIP Extension Configuration ParametersFeatures123
  - Create New IAX Extension127
  - Table 34: SIP Extension Configuration ParametersSpecific Time127
  - Table 35: IAX Extension Configuration ParametersBasic Settings128
  - Table 36: IAX Extension Configuration ParametersMedia129
  - Table 37: IAX Extension Configuration ParametersFeatures129
  - Create New FXS Extension131
  - Table 38: IAX Extension Configuration ParametersSpecific Time131
  - Table 39: FXS Extension Configuration ParametersBasic Settings132
  - Table 40: FXS Extension Configuration ParametersMedia133
  - Table 41: FXS Extension Configuration ParametersFeatures134
- Batch Add Extensions136
  - Batch Add SIP Extensions136
  - Table 42: FXS Extension Configuration ParametersSpecific Time136
  - Table 43: Batch Add SIP Extension Parameters136
  - Batch Add IAX Extensions139
  - Table 44: Batch Add IAX Extension Parameters139
- Search and Edit Extension141
- Figure 85: Manage Extensions142
- Export Extensions143
- Import Extensions143
- Figure 86: Export Extensions143
- Figure 87: Import Extensions143
- Table 45: SIP Extensions Imported File Example144
- Figure 88: Import File144
- Table 46: IAX Extensions Imported File Example146
- Table 47: FXS Extensions Imported File Example148
- E-Mail Notification150
- Figure 89: Import Error150
- Figure 90: E-Mail Notification - Prompt Information150
- Figure 91: Account Registration Information and QR Code151
- Figure 92: LDAP Client Information and QR Code151
- Multiple Registrations Per Extension152
- Figure 93: Multiple Registrations Per Extension152
- Figure 94: Extension - Concurrent Registration152
- SMS Message Support153
- Figure 95: SMS Message Support153
Extension Groups154
- Configure Extension Groups154
- Figure 96: Edit Extension Group154
- Using Extension Groups155
- Figure 97: Select Extension Group in Outbound Route155
Analog Trunks156
- Analog Trunk Configuration156
- Table 48: Analog Trunk Configuration Parameters156
- PSTN Detection159
- Figure 98: UCM6200 FXO Tone Settings159
- Figure 99: UCM6200 PSTN Detection159
- Figure 100: UCM6200 PSTN Detection: Auto Detect160
- Figure 101: UCM6200 PSTN Detection: Semi-Auto Detect160
- Table 49: PSTN Detection for Analog Trunk161
Voip Trunks162
- Voip Trunk Configuration162
- Table 50: Create New SIP Trunk162
- Table 51: SIP Register Trunk Configuration Parameters163
- Table 52: SIP Peer Trunk Configuration Parameters167
- Table 53: Create New IAX Trunk169
- Table 54: IAX Register Trunk Configuration Parameters170
- Table 55: IAX Peer Trunk Configuration Parameters171
- Direct Outward Dialing (DOD)172
- Figure 102: DOD Extension Selection172
- Figure 103: Edit DOD173
Sla Station174
- Create/Edit SLA Station174
- Table 56: SLA Station Configuration Parameters174
- Figure 104: SLA Station174
- Sample Configuration175
- Figure 105: Enable SLA Mode for Analog Trunk175
- Figure 106: Analog Trunk with SLA Mode Enabled175
- Figure 107: SLA Example - SLA Station176
- Figure 108: SLA Example - MPK Configuration176
Call Routes177
- Outbound Routes177
- Inbound Routes183
Conference Bridge190
- Conference Bridge Configurations190
- Table 60: Conference Bridge Configuration Parameters190
- Join a Conference Call192
- Table 61: Conference Settings192
- Figure 119: Conference192
- Invite Other Parties to Join Conference193
- Figure 120: Conference Invitation from Web GUI193
- During the Conference194
- Table 62: Conference Caller IVR Menu194
- Record Conference195
- Figure 121: Conference Recording195
Conference Schedule196
- Conference Schedule Configuration196
- Table 63: Conference Schedule Parameters196
- Figure 122: Conference Schedule199
Ivr200
- Configure IVR200
- Figure 123: Create New IVR200
- Table 64: IVR Configuration Parameters201
- Black/White List in IVR203
- Figure 124: Key Pressing Events203
- Create Custom Prompt204
- Figure 125: Black/White List204
- Figure 126: Click on Prompt to Create IVR Prompt205
Language Settings for Voice Prompt206
- Download and Install Voice Prompt Package206
- Figure 127: Language Settings for Voice Prompt206
- Figure 128: Voice Prompt Package List207
- Figure 129: New Voice Prompt Language Added207
- Customize Specific Prompt208
- Figure 130: Upload Single Voice Prompt for Entire Language Pack208
Voicemail209
- Configure Voicemail209
- Figure 131: Voicemail Settings209
- Table 65: Voicemail Settings210
- Access Voicemail211
- Table 66: Voicemail IVR Menu211
- Extension Voicemail Count212
- Voicemail Email Settings212
- Figure 132: Voicemail Count212
- Configure Voicemail Group213
- Table 67: Voicemail Email Settings213
- Figure 133: Voicemail Email Settings213
- Table 68: Voicemail Group Settings214
- Figure 134: Voicemail Group214
Ring Group215
- Configure Ring Group215
- Table 69: Ring Group Parameters215
- Figure 135: Ring Group215
- Remote Extension in Ring Group217
- Figure 136: Ring Group Configuration217
- Figure 137: Sync LDAP Server Option218
- Figure 138: Manually Sync LDAP Server219
- Figure 139: Ring Group Remote Extension219
Paging and Intercom Group220
- Configure Paging/Intercom Group220
- Figure 140: Paging/Intercom Group220
- Table 70: Paging/Intercom Group Configuration Parameters221
- Figure 141: Page/Intercom Group Settings221
Call Queue222
- Configure Call Queue222
- Table 71: Call Queue Configuration Parameters222
- Figure 142: Call Queue222
- Figure 143: Static Agents Limitation225
- Call Center Settings and Enhancements226
- Figure 144: Agent Login Settings226
- Table 72: Call Center Parameters227
- Queue Statistics228
- Figure 145: Call Queue Statistics228
- Switchboard229
- Table 73: Switchboard Parameters229
- Figure 146: Call Queue Switchboard229
Pickup Groups231
- Configure Pickup Groups231
- Configure Pickup Feature Code231
- Figure 147: Edit Pickup Group231
- Figure 148: Edit Pickup Feature Code232
Music on Hold233
- Figure 149: Music on Hold Default Class233
- Figure 150: Play Custom Prompt234
- Figure 151: Information Prompt234
- Figure 152: Record Custom Prompt235
Fax Server236
- Configure Fax/T.38236
- Figure 153: Fax Settings236
- Table 74: FAX/T.38 Settings237
- Receiving Fax238
- FAX Sending242
- Figure 161: Fax Sending in Web GUI242
- Figure 162: Fax Send Progress242
Busy Camp-On243
Presence244
- Figure 163: SIP Presence Configuration244
- Table 75: SIP Presence Status245
- Figure 164: SIP Presence Feature Code245
Follow Me246
- Figure 165: Edit Follow Me246
- Table 76: Follow Me Settings247
- Table 77: Follow Me Options247
Speed Dial248
- Figure 166: Speed Dial Destinations248
Disa249
- Figure 167: Create New DISA249
- Table 78: DISA Settings250
Callback251
- Table 79: Callback Configuration Parameters251
Blf and Event List252
- Blf252
- Event List252
- Table 80: Event List Settings252
- Figure 168: Create New Event List253
Dial by Name255
- Dial by Name Configuration255
- Figure 169: Create Dial by Name Group255
- Figure 170: Configure Extension First Name and Last Name256
- Figure 171: Dial by Name Group in IVR Key Pressing Events257
- Figure 172: Dial by Name Group in Inbound Rule257
Active Calls and Monitor258
- Active Calls Status258
- Figure 173: StatusPbx StatusActive Calls - Ringing258
- Figure 174: StatusPbx StatusActive Calls - Call Established258
- Hang up Active Calls259
- Call Monitor259
- Figure 175: Configure to Monitor an Active Call259
Call Features261
- Feature Codes261
- Table 81: UCM6200 Feature Codes261
- Call Recording266
- Figure 176: Enable/Disable Feature Codes266
- Call Park267
- Enable Spy268
Pbx Internal Options269
- PBX Settings/General269
- Table 82: Internal Options/General269
- PBX Settings/Custom Prompt271
- PBX Settings/Jitter Buffer273
- PBX Settings/Rtp Settings273
- Table 83: Internal Options/Jitter Buffer273
- Table 84: Internal Options/Rtp Settings273
- PBX Settings/Payload274
- Table 85: Internal Options/Payload274
Iax Settings275
- IAX Settings/General275
- IAX Settings/Registration275
- Table 86: IAX Settings/General275
- Table 87: IAX Settings/Registration275
- IAX Settings/Security276
- Table 88: IAX Settings/Static Defense276
Sip Settings277
- SIP Settings/General277
- SIP Settings/Misc277
- Table 89: SIP Settings/General277
- Table 90: SIP Settings/Misc277
- SIP Settings/Session Timer278
- Table 91: SIP Settings/Session Timer278
- SIP Settings/Tcp and TLS279
- Table 92: SIP Settings/Tcp and TLS279
- SIP Settings/Nat280
- SIP Settings/Tos280
- Table 93: SIP Settings/Nat280
- Table 94: SIP Settings/Tos280
- Transparent Call-Info Header282
- Figure 182: Transparent Call-Info282
Interface Settings283
- Table 95: PBX Interface Settings283
- Figure 183: FXS Ports Signaling Preference283
- Figure 184: FXO Ports ACIM Settings283
- Figure 185: DAHDI Settings285
Cti Server286
- Figure 186: CTI Server Listening Port286
Asterisk Manager Interface (Restricted Access)287
Crm Integration288
- Sugarcrm288
- Table 96: Sugarcrm Settings288
- Figure 187: Sugarcrm Basic Settings288
- Salesforce CRM289
- Figure 188: CRM User Settings289
- Table 97: Salesforce Settings290
- Figure 189: Salesforce Basic Settings290
- Figure 190: Salesforce User Settings291
Pms Integration292
- Hmobile PMS Connector292
- Figure 191: UCM & PMS Interaction292
- Mitel PMS293
- Table 98: PMS Supported Features293
- Figure 192: UCM & PMS Interaction293
- Configuration294
  - Basic Settings294
- PMS Features294
Wakeup Service300
- Wakeup Service Using Admin Login300
- Figure 202: Create New Wakeup Service300
- Wakeup Service from User Portal301
- Wakeup Service Using Feature Code301
- Table 103: Wakeup Service301
Announcements Center302
- Figure 203: Announcements Center302
Status and Reporting306
- PBX Status306
- System Status310
- System Events313
- Cdr316
User Portal326
- Figure 230: Edit User Information by Super Admin326
Maintenance329
- User Management329
- Upgrading337
- Backup341
- System Cleanup/Reset346
- Syslog349
- Network Troubleshooting349
- Signaling Troubleshooting352
  - Analog Record Trace352
  - Figure 260: Troubleshooting Analog Trunks352
- Service Check353
- Figure 261: a Key Dial-Up FXO353
- Network Status354
- Figure 262: Service Check354
- Figure 263: Network Status354
Experiencing the Ucm6200 Series Ip Pbx355

Grandstream Networks UCM6202 User Manual

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Brand	Grandstream Networks
Model	UCM6202
Category	PBX
Language	English