Name: Grandstream Networks UCM6202
Brand: Grandstream Networks
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UCM6200 Series User Manual

Figure 125: Black/White List

Create Custom Prompt

To record new IVR prompt or upload IVR prompt to be used in IVR, click on “Prompt” next to the “Welcome

Prompt” option and the users will be redirected to Custom Prompt page. Or users could go to Web GUIPBX

SettingsVoice PromptCustom Prompt page directly.

Default Chapter4
- Table of Contents4
Document Purpose22
Change Log23
- Firmware Version 1.0.14.2323
- Firmware Version 1.0.14.2123
- Firmware Version 1.0.13.1424
- Firmware Version 1.0.12.1924
- Firmware Version 1.0.11.2725
- Firmware Version 1.0.0.726
Welcome27
Product Overview28
- Technical Specifications28
- Table 1: Technical Specifications28
Installation31
- Equipment Packaging31
- Connect Your UCM620031
- Safety Compliances34
- Warranty34
- Figure 5: UCM6208 Front View34
- Figure 6: UCM6208 Back View34
Getting Started35
- Use the LCD Menu35
- Table 3: LCD Menu Options36
- Use the LED Indicators37
- Table 4: UCM6202/UCM6204 LED Indicators37
- Table 5: UCM6208 LED Indicators37
- Use the Web GUI38
- Make Your First Call42
System Settings43
- Network Settings43
- Security Settings59
- LDAP Server65
- HTTP Server73
- Time Settings73
- Email79
- Recordings Storage83
- Figure 53: Email Logs83
- Figure 54: SettingsRecordings Storage83
- Figure 55: Recordings Storage Prompt Information84
- Figure 56: Recording Storage Category84
- Google Service Settings Support85
- Figure 57: Google Service SettingsOauth2.0 Authentication85
- Figure 58: Google ServiceNew Project86
- Figure 59: Google ServiceCreate New Credential86
- Figure 60: Google ServiceOauth2.0 Login87
Provisioning88
- Overview88
- Configuration Architecture for End Point Device88
- Auto Provisioning Settings89
- Figure 61: Zero Config Configuration Architecture for End Point Device89
- Figure 62: UCM6200 Zero Config90
- Table 22: Auto Provision Settings91
- Figure 63: Auto Provision Settings91
- Discovery92
- Figure 64: Auto Discover93
- Figure 65: Discovered Devices93
- Global Configuration94
- Model Configuration104
- Device Configuration107
- Sample Application115
- Figure 79: Device List in Zero Config115
- Figure 80: Zero Config Sample - Global Policy116
- Figure 81: Zero Config Sample - Device Preview 1117
- Figure 82: Zero Config Sample - Device Preview 2118
- Figure 83: Zero Config Sample - Device Preview 3119
Extensions120
- Create New User120
  - Create New SIP Extension120
  - Figure 84: Create New Device120
  - Table 31: SIP Extension Configuration ParametersBasic Settings121
  - Table 32: SIP Extension Configuration ParametersMedia122
  - Table 33: SIP Extension Configuration ParametersFeatures123
  - Create New IAX Extension127
  - Table 34: SIP Extension Configuration ParametersSpecific Time127
  - Table 35: IAX Extension Configuration ParametersBasic Settings128
  - Table 36: IAX Extension Configuration ParametersMedia129
  - Table 37: IAX Extension Configuration ParametersFeatures129
  - Create New FXS Extension131
  - Table 38: IAX Extension Configuration ParametersSpecific Time131
  - Table 39: FXS Extension Configuration ParametersBasic Settings132
  - Table 40: FXS Extension Configuration ParametersMedia133
  - Table 41: FXS Extension Configuration ParametersFeatures134
- Batch Add Extensions136
  - Batch Add SIP Extensions136
  - Table 42: FXS Extension Configuration ParametersSpecific Time136
  - Table 43: Batch Add SIP Extension Parameters136
  - Batch Add IAX Extensions139
  - Table 44: Batch Add IAX Extension Parameters139
- Search and Edit Extension141
- Figure 85: Manage Extensions142
- Export Extensions143
- Import Extensions143
- Figure 86: Export Extensions143
- Figure 87: Import Extensions143
- Table 45: SIP Extensions Imported File Example144
- Figure 88: Import File144
- Table 46: IAX Extensions Imported File Example146
- Table 47: FXS Extensions Imported File Example148
- E-Mail Notification150
- Figure 89: Import Error150
- Figure 90: E-Mail Notification - Prompt Information150
- Figure 91: Account Registration Information and QR Code151
- Figure 92: LDAP Client Information and QR Code151
- Multiple Registrations Per Extension152
- Figure 93: Multiple Registrations Per Extension152
- Figure 94: Extension - Concurrent Registration152
- SMS Message Support153
- Figure 95: SMS Message Support153
Extension Groups154
- Configure Extension Groups154
- Figure 96: Edit Extension Group154
- Using Extension Groups155
- Figure 97: Select Extension Group in Outbound Route155
Analog Trunks156
- Analog Trunk Configuration156
- Table 48: Analog Trunk Configuration Parameters156
- PSTN Detection159
- Figure 98: UCM6200 FXO Tone Settings159
- Figure 99: UCM6200 PSTN Detection159
- Figure 100: UCM6200 PSTN Detection: Auto Detect160
- Figure 101: UCM6200 PSTN Detection: Semi-Auto Detect160
- Table 49: PSTN Detection for Analog Trunk161
Voip Trunks162
- Voip Trunk Configuration162
- Table 50: Create New SIP Trunk162
- Table 51: SIP Register Trunk Configuration Parameters163
- Table 52: SIP Peer Trunk Configuration Parameters167
- Table 53: Create New IAX Trunk169
- Table 54: IAX Register Trunk Configuration Parameters170
- Table 55: IAX Peer Trunk Configuration Parameters171
- Direct Outward Dialing (DOD)172
- Figure 102: DOD Extension Selection172
- Figure 103: Edit DOD173
Sla Station174
- Create/Edit SLA Station174
- Table 56: SLA Station Configuration Parameters174
- Figure 104: SLA Station174
- Sample Configuration175
- Figure 105: Enable SLA Mode for Analog Trunk175
- Figure 106: Analog Trunk with SLA Mode Enabled175
- Figure 107: SLA Example - SLA Station176
- Figure 108: SLA Example - MPK Configuration176
Call Routes177
- Outbound Routes177
- Inbound Routes183
Conference Bridge190
- Conference Bridge Configurations190
- Table 60: Conference Bridge Configuration Parameters190
- Join a Conference Call192
- Table 61: Conference Settings192
- Figure 119: Conference192
- Invite Other Parties to Join Conference193
- Figure 120: Conference Invitation from Web GUI193
- During the Conference194
- Table 62: Conference Caller IVR Menu194
- Record Conference195
- Figure 121: Conference Recording195
Conference Schedule196
- Conference Schedule Configuration196
- Table 63: Conference Schedule Parameters196
- Figure 122: Conference Schedule199
Ivr200
- Configure IVR200
- Figure 123: Create New IVR200
- Table 64: IVR Configuration Parameters201
- Black/White List in IVR203
- Figure 124: Key Pressing Events203
- Create Custom Prompt204
- Figure 125: Black/White List204
- Figure 126: Click on Prompt to Create IVR Prompt205
Language Settings for Voice Prompt206
- Download and Install Voice Prompt Package206
- Figure 127: Language Settings for Voice Prompt206
- Figure 128: Voice Prompt Package List207
- Figure 129: New Voice Prompt Language Added207
- Customize Specific Prompt208
- Figure 130: Upload Single Voice Prompt for Entire Language Pack208
Voicemail209
- Configure Voicemail209
- Figure 131: Voicemail Settings209
- Table 65: Voicemail Settings210
- Access Voicemail211
- Table 66: Voicemail IVR Menu211
- Extension Voicemail Count212
- Voicemail Email Settings212
- Figure 132: Voicemail Count212
- Configure Voicemail Group213
- Table 67: Voicemail Email Settings213
- Figure 133: Voicemail Email Settings213
- Table 68: Voicemail Group Settings214
- Figure 134: Voicemail Group214
Ring Group215
- Configure Ring Group215
- Table 69: Ring Group Parameters215
- Figure 135: Ring Group215
- Remote Extension in Ring Group217
- Figure 136: Ring Group Configuration217
- Figure 137: Sync LDAP Server Option218
- Figure 138: Manually Sync LDAP Server219
- Figure 139: Ring Group Remote Extension219
Paging and Intercom Group220
- Configure Paging/Intercom Group220
- Figure 140: Paging/Intercom Group220
- Table 70: Paging/Intercom Group Configuration Parameters221
- Figure 141: Page/Intercom Group Settings221
Call Queue222
- Configure Call Queue222
- Table 71: Call Queue Configuration Parameters222
- Figure 142: Call Queue222
- Figure 143: Static Agents Limitation225
- Call Center Settings and Enhancements226
- Figure 144: Agent Login Settings226
- Table 72: Call Center Parameters227
- Queue Statistics228
- Figure 145: Call Queue Statistics228
- Switchboard229
- Table 73: Switchboard Parameters229
- Figure 146: Call Queue Switchboard229
Pickup Groups231
- Configure Pickup Groups231
- Configure Pickup Feature Code231
- Figure 147: Edit Pickup Group231
- Figure 148: Edit Pickup Feature Code232
Music on Hold233
- Figure 149: Music on Hold Default Class233
- Figure 150: Play Custom Prompt234
- Figure 151: Information Prompt234
- Figure 152: Record Custom Prompt235
Fax Server236
- Configure Fax/T.38236
- Figure 153: Fax Settings236
- Table 74: FAX/T.38 Settings237
- Receiving Fax238
- FAX Sending242
- Figure 161: Fax Sending in Web GUI242
- Figure 162: Fax Send Progress242
Busy Camp-On243
Presence244
- Figure 163: SIP Presence Configuration244
- Table 75: SIP Presence Status245
- Figure 164: SIP Presence Feature Code245
Follow Me246
- Figure 165: Edit Follow Me246
- Table 76: Follow Me Settings247
- Table 77: Follow Me Options247
Speed Dial248
- Figure 166: Speed Dial Destinations248
Disa249
- Figure 167: Create New DISA249
- Table 78: DISA Settings250
Callback251
- Table 79: Callback Configuration Parameters251
Blf and Event List252
- Blf252
- Event List252
- Table 80: Event List Settings252
- Figure 168: Create New Event List253
Dial by Name255
- Dial by Name Configuration255
- Figure 169: Create Dial by Name Group255
- Figure 170: Configure Extension First Name and Last Name256
- Figure 171: Dial by Name Group in IVR Key Pressing Events257
- Figure 172: Dial by Name Group in Inbound Rule257
Active Calls and Monitor258
- Active Calls Status258
- Figure 173: StatusPbx StatusActive Calls - Ringing258
- Figure 174: StatusPbx StatusActive Calls - Call Established258
- Hang up Active Calls259
- Call Monitor259
- Figure 175: Configure to Monitor an Active Call259
Call Features261
- Feature Codes261
- Table 81: UCM6200 Feature Codes261
- Call Recording266
- Figure 176: Enable/Disable Feature Codes266
- Call Park267
- Enable Spy268
Pbx Internal Options269
- PBX Settings/General269
- Table 82: Internal Options/General269
- PBX Settings/Custom Prompt271
- PBX Settings/Jitter Buffer273
- PBX Settings/Rtp Settings273
- Table 83: Internal Options/Jitter Buffer273
- Table 84: Internal Options/Rtp Settings273
- PBX Settings/Payload274
- Table 85: Internal Options/Payload274
Iax Settings275
- IAX Settings/General275
- IAX Settings/Registration275
- Table 86: IAX Settings/General275
- Table 87: IAX Settings/Registration275
- IAX Settings/Security276
- Table 88: IAX Settings/Static Defense276
Sip Settings277
- SIP Settings/General277
- SIP Settings/Misc277
- Table 89: SIP Settings/General277
- Table 90: SIP Settings/Misc277
- SIP Settings/Session Timer278
- Table 91: SIP Settings/Session Timer278
- SIP Settings/Tcp and TLS279
- Table 92: SIP Settings/Tcp and TLS279
- SIP Settings/Nat280
- SIP Settings/Tos280
- Table 93: SIP Settings/Nat280
- Table 94: SIP Settings/Tos280
- Transparent Call-Info Header282
- Figure 182: Transparent Call-Info282
Interface Settings283
- Table 95: PBX Interface Settings283
- Figure 183: FXS Ports Signaling Preference283
- Figure 184: FXO Ports ACIM Settings283
- Figure 185: DAHDI Settings285
Cti Server286
- Figure 186: CTI Server Listening Port286
Asterisk Manager Interface (Restricted Access)287
Crm Integration288
- Sugarcrm288
- Table 96: Sugarcrm Settings288
- Figure 187: Sugarcrm Basic Settings288
- Salesforce CRM289
- Figure 188: CRM User Settings289
- Table 97: Salesforce Settings290
- Figure 189: Salesforce Basic Settings290
- Figure 190: Salesforce User Settings291
Pms Integration292
- Hmobile PMS Connector292
- Figure 191: UCM & PMS Interaction292
- Mitel PMS293
- Table 98: PMS Supported Features293
- Figure 192: UCM & PMS Interaction293
- Configuration294
  - Basic Settings294
- PMS Features294
Wakeup Service300
- Wakeup Service Using Admin Login300
- Figure 202: Create New Wakeup Service300
- Wakeup Service from User Portal301
- Wakeup Service Using Feature Code301
- Table 103: Wakeup Service301
Announcements Center302
- Figure 203: Announcements Center302
Status and Reporting306
- PBX Status306
- System Status310
- System Events313
- Cdr316
User Portal326
- Figure 230: Edit User Information by Super Admin326
Maintenance329
- User Management329
- Upgrading337
- Backup341
- System Cleanup/Reset346
- Syslog349
- Network Troubleshooting349
- Signaling Troubleshooting352
  - Analog Record Trace352
  - Figure 260: Troubleshooting Analog Trunks352
- Service Check353
- Figure 261: a Key Dial-Up FXO353
- Network Status354
- Figure 262: Service Check354
- Figure 263: Network Status354
Experiencing the Ucm6200 Series Ip Pbx355

Grandstream Networks UCM6202 User Manual

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Brand	Grandstream Networks
Model	UCM6202
Category	PBX
Language	English