Section 17: GuaranteePage 80
You are now the proud owner of an Air Source Heat Pump from Grant
Engineering (IRL) ULC which has been designed to give years of reliable,
trouble free, operation.
Grant Engineering (IRL) ULC guarantees the manufacture of the heat pump
including all electrical and mechanical components for a period of twelve
months from the date of installation
1
, provided that the air source heat
pump has been installed in full accordance with the installation and servicing
instructions issued.
This will be extended to a total period of five years if the air source heat
pump is registered with Grant Engineering (IRL) ULC within thirty days of
installation and it is serviced at twelve monthly intervals
3
. See main Terms
and Conditions below.
If the heat pump is installed as part of a VortexAir (hybrid) installation, the
guarantee for the heat pump will start from its original date of installation
and NOT from the date of installation of the oil boiler (if installed on different
dates). If the installation date of the heat pump is more than three months from
the date of installation of the oil boiler, the guarantee period will commence
three months from the date of installation of the oil boiler.
Registering the product with Grant Engineering (IRL) ULC
By commissioning the air source heat pump unit and sending back the
commissioning form to Grant Engineering IRL UCL, or by visiting www.
grantengineering.eu
If a fault or defect occurs within the manufacturer’s guarantee
period
If your air source heat pump should fail within the guarantee period, you must
contact Grant Engineering (IRL) ULC, who will arrange for the repair under
the terms of the guarantee, providing that the heat pump has been correctly
installed, commissioned and serviced (if the appliance has been installed for
more than twelve months) by a competent person and the fault is not due to
tampering, system water contamination, misuse, trapped air or the failure of
any external components not supplied by Grant Engineering (IRL) ULC, e.g.
pipework, etc.
This five year guarantee only applies if the air source heat pump
is registered with Grant Engineering (IRL) ULC within thirty days
of installation
4
and is serviced after twelve month intervals
3
.
In the first instance
Contact your installer or commissioning engineer to ensure that the fault does
not lie with the system components or any incorrect setting of the system
controls that falls outside of the manufacturer’s guarantee otherwise a service
charge could result. Grant Engineering (IRL) ULC will not be liable for any
charges arising from this process.
If a fault covered by the manufacturer’s guarantee is found
Ask your installer to contact Grant Engineering (IRL) ULC Service Department
on 057 912 0089 who will arrange for a competent service engineer to
attend to the fault.
Remember - before you contact Grant Engineering (IRL) ULC
• Ensure the air source heat pump has been installed, commissioned and
serviced by a competent person in accordance with the installation and
servicing instructions.
• Ensure the problem is not being caused by the heating system or its
controls.
Free of charge repairs
During the five year guarantee period no charge for parts or labour will
be made, provided that the air source heat pump has been installed and
commissioned correctly in accordance with the manufacturer’s installation
and servicing instructions, it was registered with Grant Engineering (IRL) ULC
within thirty days of installation
3
and, for air source heat pumps over twelve
months old, details of annual service is available
3
.
The following documents must be made available to Grant Engineering (IRL)
ULC on request:
• Proof of purchase
• Commissioning Report Form
• Service documents
• System Design Criteria
Chargeable repairs
A charge may be made (if necessary following testing of parts) if the cause
of the breakdown is due to any fault(s) caused by the plumbing or heating
system, e.g. contamination of parts due to system contamination, sludge,
scale, debris or trapped air. See ‘Extent of manufacturer’s guarantee’ below.
Extent of manufacturer’s guarantee:
The manufacturer’s guarantee does not cover the following:
• If the air source heat pump has been installed for over five years.
• If the air source heat pump has not been installed, commissioned, or
serviced by a competent person in accordance with the installation and
servicing instructions.
• The serial number has been removed or made illegible.
• Fault(s) due to accidental damage, tampering, unauthorised adjustment,
neglect, misuse or operating the air source heat pump contrary to the
manufacturer’s installation and servicing instructions.
• Damage due to external causes such as bad weather conditions (flood,
storms, lightning), fire, explosion, accident or theft.
• Fault(s) due to incorrectly sized expansion vessel(s), incorrect vessel
charge pressure or inadequate expansion on the system.
• Fault(s) caused by external electrics and external components not
supplied by Grant Engineering (IRL) ULC.
• Air source heat pump servicing, de-scaling or flushing.
• Checking and replenishing system pressure.
• Electrical cables and plugs, external controls not supplied by Grant
Engineering (IRL) ULC.
• Heating system components, such as radiators, pipes, fittings, pumps
and valves not supplied by Grant Engineering (IRL) ULC.
• Instances where the heat pump has been un-installed and re-installed in
another location.
• Use of spare parts not authorised by Grant Engineering (IRL) ULC.
• Consumable items including antifreeze and biocide inhibitor.
Terms of manufacturer’s guarantee
• The Company shall mean Grant Engineering (IRL) ULC.
• The heat pump must be installed and commissioned by a
competent installer and in full accordance with the relevant Codes of
Practice, Regulations and Legislation in force at the time of installation.
• The heat pump is guaranteed for five years from the date of
installation
3
, providing that after twelve monthly intervals the annual
service has been completed
3
and the heat pump registered with
the Company within thirty days of the installation date
3
. Any work
undertaken must be authorised by the Company and carried out by a
competent service engineer.
• The internal heat exchanger of the heat pump is also covered by a five
17 GUARANTEE
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