Section 17: Guarantee Page 81
year parts and labour guarantee from the date of installation
3
.
This is subject to the following:
o The heat pump is operated correctly, in accordance with the
installation and servicing instructions.
o Proof is provided that the system has been flushed or chemically
cleaned where appropriate (refer to BS 7593) and that the
required quantity of a suitable corrosion inhibitor added.
o Proof of annual servicing (including the checking of any expansion
vessels and pressure relief valves) must be provided if and when
requested by the Company.
IMPORTANT
It is mandatory for a Grant Mag-One in-line magnetic filter/s (or
equivalent) is fitted in the heating system pipework. This should
be installed and regularly serviced in accordance with the filter
manufacturer’s instructions.
• This guarantee does not cover breakdowns caused by incorrect
installation, neglect, misuse, accident or failure to operate the heat
pump in accordance with the manufacturer’s installation and servicing
instructions.
• The heat pump is registered with the Company within thirty days of
installation. Failure to do so does not affect your statutory rights
1
.
• The balance of the guarantee is transferable providing the installation is
serviced prior to the dwelling’s new owners taking up residence. Grant
Engineering (IRL) ULC must be informed of the new owner’s details.
• The Company will endeavour to provide prompt service in the unlikely
event of a problem occurring, but cannot be held responsible for any
consequences of delay however caused.
• This guarantee applies to air source heat pumps purchased and
installed in Ireland and Northern Ireland. Provision of in-guarantee
cover elsewhere is subject to agreement with the Company.
• All claims under this guarantee must be made to the Company prior to
any work being undertaken. Invoices for call out/repair work by any
third party will not be accepted unless previously authorised by the
Company.
• Proof of purchase and date of installation, commissioning and service
documents must be provided on request.
• If a replacement heat pump is supplied under the guarantee (due
to a manufacturing fault) the product guarantee continues from the
installation date of the original heat pump, and not from the installation
date of the replacement
3
.
• The replacement of a heat pump under this guarantee does not include
any consequential costs.
Foot notes
1. Your statutory rights entitle you to a one year guarantee period only.
2. We recommend that your air source heat pump is serviced every twelve
months (even when the guarantee has expired) to prolong the lifespan
and ensure it is operating safely and efficiently.
3. The guarantee period will commence from the date of installation, unless
the installation date is more than six months from the date of purchase,
in which case the guarantee period will commence six months from the
date of purchase.
4. As measured by gauss. The Mag-One magnetic filter has a Gauss
measurement of 12000.
Version 1.0 - June 2019
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