Grote 613-VS2-LES - SPARE PARTS LIST; GROTE PART RETURN POLICY

Model 613-VS2-LES, Log End Slicer Spare Parts List
R-1176866 613-VS2-LES_CJL20160114.doc:1/15/2016 4:21 PM Grote Company 58
SPARE PARTS LIST
The Spare Parts List lists parts used on the machine identified by the Serial Number on the front cover of
this manual. These parts may need replacement during the life of this machine. Grote Company
recommends the advanced purchase of these parts for future maintenance and repair.
Items with indented descriptions on the spare parts list are repair parts associated with the immediately
preceding primary item. For some of these items, customers may wish to stock only the repair item listed
in the indented description.
GROTE PART RETURN POLICY
Before returning anything, please call for a Return Materials Authorization number at 1-888-534-7683.
NOTE: Return Material Authorization numbers are valid for only 60 days. If a customer returns an item without
prior authorization, Grote either ships it back to the customer freight collect or refuses the shipment.
To assure fast, accurate processing of a return, have the information below at hand when calling:
• The original invoice number
• The customer purchase order number
• Serial number of the equipment from which these parts come
• Grote part number for returned item/items (customer must receive authorization for all items returned)
• Blade lot #
• Quantity to be returned
Return the item/items properly packaged to avoid damage. Damage incurred due to improper packaging
is the responsibility of the shipper. Use the original packaging if possible. Reference the Return Materials
Authorization number on the outside of the box. After Grote receives and inspects the items, we
determine credit.
NOTE: The customer is responsible for the cost to ship the item(s) to Grote. Credit will not include freight.
Reasons for Return
Defective
A description of the defect is required. Include as much detail as possible. Did the unit fail while in
operation? What were the symptoms when the component failed? If the item is covered within the
warranty period and free from defects in material and workmanship, credit may be considered. If the item
is repairable under warranty, Grote may return it to the customer in lieu of credit.
Replacement Request
A descriptive reason is required for the replacement request. Grote ships a chargeable replacement item
to the customer via the customer’s preferred method of shipment. Grote issues credit upon return of the
item and inspection.
Credit or Replacement
Grote issues credit against the original purchase order/invoice number and sends a credit memo.
Customers may apply credit memos to replacement invoices. The customer must notify Grote to apply
credit memos to invoices.
Customers may order replacement parts at the time the RMA is issued. Grote sends the priced item via
the customer’s preferred method of shipment.