10.5 Prepare for shipping
N O T I C E
Potential instrument damage. Drain all water from the unit before shipment to prevent damage from freezing
temperatures.
Contact technical support for instructions before the shipment to the manufacturer.
• Clean and decontaminate the instrument before shipping.
• Ship the instrument with the battery installed in the meter, but make sure that the battery is not
connected to the connector.
• Disconnect the probes and remove the Chemkeys before shipping.
• Ship the instrument in the original packaging or ship the instrument in an alternative safe
packaging.
Section 11 Troubleshooting
Error/Warning Possible cause Solution
Barcode read error
Please reinsert
Chemkey(s)
Chemkey does not operate
correctly. Chemkey is not
installed correctly.
• Put the Chemkey into the slot again.
• Use a new Chemkey.
• Clean the barcode window. Refer to Figure 12
on page 19.
• If the problem still occurs, contact technical support.
Sample aspirate
error.
Chemkey does not operate
correctly. Chemkey is not fully
pushed into the slot.
Use a new Chemkey and make sure to push the
Chemkey all of the way into the slot. If the problem still
occurs, contact technical support.
Chemkey Leaked.
Try another
Chemkey expired The time for the Chemkey is
expired.
Measurement Error
(1–4)
A measurement error
occurred in the specified slot.
Parameter not
supported
The parameter is not
available in the installed
instrument software.
Upgrade the instrument software. Search for "SL1000" on
www.hach.com. Go to the
Downloads>Software/Firmware section and follow the
instructions on the website.
Used Chemkey—
Replace
The Chemkey has already
been used or there is water in
the slot.
Use a new Chemkey. If the problem still occurs, dry out
the slot and the instrument and try again. If the problem
still occurs, contact technical support.
Tray leaked.
Replace tray.
A problem with the measured
tray occurred.
Replace the tray. Refer to Figure 10 on page 18. If the
problem still occurs, contact technical support.
Heater Error
Replace Tray
The tray does not operate
correctly.
Remove from
sample.
The meter was put into the
sample before the meter was
ready.
Wait until the meter is ready to be put into the sample.
Sample removed too
soon
Put another Chemkey into the slot. Wait until the meter is
ready to be put into the sample.
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