Table 11 USB storage device (continued)
Error/Warning Description Possible solution
Application {application name}
(obsolete)
The selection is allowed. When
the application is exported, it will
automatically update to the latest
version
The automatic update will set the new application
parameters to the default values. It is not recommended
to use an obsolete application, but to install the latest
version
Application {application name}
(syringe to replace)
The selection is allowed but the
syringe recommended in the
application file is not the one
installed on the instrument
Change the installed syringe to the one recommended
by the application (refer to Syringe management
on page 43)
Error while serializing data
Error when creating a file on the
USB storage device
Change or format the USB storage device and try the
export again
Cannot write to USB mass
storage
USB storage device is not
installed
Remove the USB storage device and make sure the
USB icon is no longer seen in the header bar, then
install the device again try the export again
USB storage device is corrupt
Change or format the USB storage device and try the
export again
Table 12 Data updates
Error/Warning Description Possible solution
Edit user failed. Be sure that name {user
name} is not already used
The update to the operator name
cannot be done
Check that the name is not already used
Fail to save the modification of the
application
The update to the application data
cannot be done
Try again, if the problem continues,
contact technical support
Impossible to remove application
{application name}
The application cannot be erased
Try again, if the problem continues,
contact technical support
Error while deleting data The data cannot be erased
Try again, if the problem continues,
contact technical support
Table 13 Battery
Error/Warning Description Possible solution
Battery voltage low
Battery voltage is below 2.2 V. The date
and time are no longer available
Contact technical support
Realtime clock has been lost The date and time are no longer available
Set the date and time again. If the date and time
are not available the next time the instrument is
set to on, contact technical support
Table 14 Balance
Error/Warning Description Possible solution
Format of message received from
the balance is not supported
The data received from the balance is not
compatible with the format of messages
accepted by the instrument
Configure the balance to be compatible
with the format of messages accepted by
the instrument (refer to Install a balance
on page 21)
No connection with balance
The instrument is not receiving data from
the balance
Check the balance cable is installed
correctly
The measurement received is out
of range
The weight sent by the balance is not in the
acceptance limits
Adjust the sample. Adjust the acceptance
limit for the application
Troubleshooting
54
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