CUSTOMER SERVICE
REPLACEMENT
PARTS
Please provide complete information
when you request re-
placements from either the tactory
or Heath Electronic
Cen-
ters.
Be
certain
to
Include
the HEATH
part
number exactly
as
it
appears in the parts
list.
ORDERING
FROM THE
FACTORY
Print all of the information
requested
on the parts order form
furnished with this product
and mail it
to
Heath. For
telephone
orders (parts only)
dial 616
982-3571.
If
you are unable
to
locate an order form,
write
us a letter or card Including:
•
Heath
part number.
•
Model number.
•
Date of purchase.
•
Location purchased
or invoice number
•
Nature of the
defect.
• Your
payment or authorization
for COD shipment
of parts
not
covered
by warranty.
Mall
letters
to: Heath Company
Benton Harbor
Ml 49022
Attn: Parts
Replacement
Retain original
parts until you receive
replacements.
Parts that should
be returned
to the factory will be listed
on
your packing slip.
OBTAINING
REPLACEMENTS FROM
HEATH ELECTRONIC CENTERS
For your convenience, "over the counter" replacement parts
are available from the Heath Electronic Centers listed
in
your
catalog.
Be
sure
to
bring
in the
original
part and purchase
invoice
when you request a warranty
replacement
from a
Heath
Electronic
Center.
TECHNICAL
CONSULTATION
Need help with
your
kit?
—
Setf-Service?
—
Construction?
-
Operation?
—
Call or write for assistance,
you'll find our Tech-
nical Consultants eager
to
help with
just about any technical
problem
except "customizing" for unique applications.
The effectiveness of our consultation
service depends on the
information
you
furnish
Be sure
to
tell
us.
•
The
Model number and Series number from
the
blue
and
white label.
•
The date of purchase
•
An exact description of the difficulty
•
Everything
you
have done in attempting
to
correct
the
prob-
lem.
Also
include switch positions, connections to. other units,
operating
procedures, voltage readings,
and
any
other
Infor-
mation you think might
be
helpful.
Please do not send parts for testing, unless this is specifi-
cally
requested by our Consultants.
Hints: Telephone traffic
Is
lightest
at
midweek
—
please
be
sure your Manual and notes are on
hand when
you call.
Heathkit Electronic
Center facilities are also available for tele-
phone
or
"walk-in" personal assistance.
REPAIR SERVICE
Service
facilities are available. If
they are needed, to repair
your completed
kit.
(Kits
that have been modified, soldered
with
paste flux
or acid
core solder, cannot be accepted for
repair.)
If It Is convenient,
personally deliver your kit
to
a Heathkit
Electronic
Center. For warranty parts replacement,
sup-
ply a copy of the Invoice or
sales slip.
If
you
prefer
to
ship
your kit to the factory, attach
a
letter
containing the following Information directly
to the
unit:
•
Your
name and address.
•
Date
of purchase and invoice number
•
Copies
of
all correspondence
relevant to the service of the
kit.
•
A brief description of
the
difficulty.
•
Authorization
to return your kit
COD
for the service
and
shipping charges.
(This will reduce the possibility of delay.)
Check
the equipment to
see
that all screws
and parts are
secured. (Do not include any wooden cabinets
or color
televi-
sion picture
tubes, as these are easily damaged in shipment.
Do not include the kit Manual.) Place the equipment in
a
strong
carton with
at
least
THREE INCHES
of resilient
packing mate-
rial (shredded
paper, excelsior, etc.) on all
sides. Use addi-
tional
packing material where there are protrusions (control
sticks, large knobs,
etc.).
If
the unit weighs over 1 5 lbs., place
this
carton
in another one with
3/4"
of packing material bet-
ween
the two.
Seal
the
carton with reinforced gummed
tape,
tie
it
with
a
strong cord,
and mark
it
"Fragile" on at least two sides. Re-
member,
the carrier will not accept liability for shipping dam-
age
if the unit
is
insufficiently
packed. Ship by prepaid express.
United Parcel Service, or insured Parcel Post
to:
Heath
Company
Service
Department
Benlon
Harbor. Michigan 49022
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