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FACTORY REPAIR SERVICE
You can return your completed kit to the Heath Company
Service Department to have it repaired for a minimum service
fee. (Kits that have been modified will not be accepted for
repair.) If you wish, you can deliver your kit to a nearby
Heath Authorized Service Center. These centers are listed in
your Heathkit catalog.
To be eligible for replacement parts under the terms of the
warranty, equipment returned for factory repair service, or
delivered to a Heath Authorized Service Center, must be
accompanied by the invoice or the sales slip, or a copy of
either. If you send the original invoice or sales slip, it will be
returned to you.
If it
is not convenient to deliver your kit to a Heath
Authorized Service Center, please ship it to the factory at
Benton Harbor, Michigan and follow the following shipping
instructions:
Prepare
a letter in
duplicate, containing the following
information:
Your name and return address.
Date of purchase.
A brief description of the difficulty.
The invoice or sales slip, or a copy of either.
Your authorization to ship the repaired unit back to
you C.O.D. for the service and shipping charges, plus the
cost of parts not covered by the warranty.
Attach the envelope containing one copy of this letter
directly to the unit before packaging, so that we do not
overlook this important information. Send the second copy
of the letter by separate mail to Heath Company, Attention:
Service Department, Benton Harbor, Michigan.
Check the equipment to see that all parts and screws are in
place. (Do not include wooden cabinets when shipping
receivers, tuners, amplifiers, or TV sets, as these are easily
damaged in shipment.) Then, wrap the equipment in heavy
paper. Place the equipment in a strong carton, and put at
least THREE INCHES of resilient packing material (shredded
paper, excelsior, etc.) on all sides, between the equipment
and the carton. Seal the carton with gummed paper tape, and
tie it with a strong cord. Ship it by prepaid express, United
Parcel Service, or insured parcel post to:
Heath Company
Service Department
Benton Harbor, Michigan 49022
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