HID DTC4000 - Connection and IP Address Verification

DTC1000/1000M/4000/4500 Ethernet User Guide – Installation Guide L001411
(Rev.1.1)
48
Verifying the Printer Connection
Step
Procedure
1
Ensure that your Printer has a valid network connection.
3
Verify that the Printer has both LEDs blinking on and off with network
activity.
3
If the LEDs do not indicate connection, verify the network connection with
another device.
4
If the connection is OK, then something may be wrong with the Ethernet
option installation.
Verifying the Printer IP address
Step
Procedure
1
Check the LCD for a valid IP address (0.0.0.0 in not valid).
 If the IP address is valid, go to step 4 (below).
 If the IP address is not valid, go to step 2 (below).
2
If your network is using DHCP, then:
 Use IP Tracer to verify that the Printer has not been configured to use a
static address.
(Note: This guideline applies unless you have a known, unused static IP
address assigned to this Printer.)
3
If you are using a static IP address, then:
 Verify that there is no other device using the same address by removing
your Printer and ping to the desired address.
If any device responds, then you must find a different available IP address.
4
If the Printer reports an IP address, then:
 Verify that it matches subnet of the network where it is connected.
If your Printer has DHCP disabled, then:
 The static IP address may have been previously set for a different
subnet.