6.1 Introduction
This section provides specific procedures relating to diagnosing error messages shown on the printer display and the
HID Printer Status monitor.
6.2 Error message tables
This section provides two troubleshooting tables: the printer display error messages and the messages shown in the
status monitor. Each table uses a 3-column presentation to present a specific error shown in the printer display or the
printer error message shown on your PC, its cause and solution.
If you encounter problems beyond the capabilities of these two error message tables, visit:
www.hidglobal.com/support.
6.2.1 How to use the error message tables
The Printer Display Error Message column contains the error message and number that is displayed on the printer
display. In the following table and screen capture examples, you can find the printer display error message or the Error
Message number and then troubleshoot your printer as needed.
Printer Display Error Message Cause Solution
Ribbon Break/Jam
Error Message No. 523, 537
Matches the following screen shots.
The ribbon is not able to find the next panel
correctly. Check for jams/breaks.
If jammed, clear the jam. If the ribbon is
broken, repair it by taping the ribbon back on
to the take-up core.
Press Resumeto continue or Cancelto abort.
You can also view the error information in the HID Status Monitor by clicking the icons on the error messages when they
are displayed on your PC. These icons open the Configurationtab or the system Event Logtab of the status monitor,
where you can view additional information.
Opens the Configuration tab of the HID printer status monitor. See 4.2 Configuration tabto view current status of the selected
instance.
Opens the System Event Log tab of the HID printer status monitor to view the latest print job statuses. See 4.3 System event
log tab to view current print jobs.
PLT-02931, A.4 109 November 2021
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FARGO® HDP®6600 High Definition Card Printer/Encoder
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