38 January 2019
Troubleshooting PLT-01628, Rev. D.2
6.4 Swapping a PAM
If for any reason you need to swap a PAM or the SD card, contact your Technical Support organization.
Gig-E switch fails
to auto-negotiate
Gig-E/Gigabit Switch is used that
does not successfully
auto-negotiate speed connection
with PAM.
Adjust the setting of the port the PAM is connected to a
10/100MB port. If issues are still encountered attempt to set
the port to 100MB full duplex. If that does not result in
improvements then utilize 10MB full duplex. If issues are still
encountered it is recommended to try a different brand or
model of Ethernet switch.
Note: Testing showed no issues with business grade
switches, similarly with consumer grade TRENDnet,
NETGEAR, and 3Com switches. Issues were
encountered with business grade D-Link and
consumer grade Dell Gigabit switches.
Worst case, use a 10/100 switch for the first connection from
the PAM.
Note: This applies to Rev A PAMs only. There are no known
issues with Gig-E switches for Rev B PAMs.
Enterprise
fibre-capable
switch
connections
Inability to connect to the PAM
through multiple fiber channel
connected switches.
Verify that the standard MTU is 1500 and that Port speed is
set to 10/100.
Issue Description Solution/Workaround
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