Section
6
January 2019 35
6 Troubleshooting
This chapter provides troubleshooting hints and tips if you encounter problems with your pivCLASS
Authentication Module (PAM).
6.1 LED activity
The following table lists the LED indicators of the PAM.
When the PAM starts:
႑ In non auto discovery mode: READER 1, READER 2 and RS-485 LEDs turn red, then off.
႑ In auto discovery mode: READER 1, READER 2 and RS-485 LEDs will light up in a three sequenced
scanning pattern:
႑ red slow scan (searching for a DHCP address)
႑ red fast scan (searching for a PACS Service)
႑ green fast scan (PACS Service found)
LED Purpose
POWER
Indicates power to the PAM is on/off. The LED turns GREEN when power is ON.
TAMPER
Indicates the tamper status. Normal (input shorted) is OFF. If the tamper line is activated (input is
open), the LED turns RED. Verify the tamper circuit, or jumper the input if not used.
PW_FAIL
Indicates the power failure input status. Normal (input shorted) is OFF. If the power fail line is
activated (input is open), the LED turns RED. Verify the power fail circuit or jumper if the input is
not used.
FAULT
Indicates if the PAM is online with Reader Services. If the PAM is online then the LED is GREEN, if
the PAM Is offline/not configured then the LED turns RED.
READER1
READER2
Indicates the corresponding reader port is configured or in use. The LED will be off if the reader is
not configured. If the reader is configured, the LED switches from solid green to solid red every 15
seconds while the PAM attempts to communicate with the reader.
Once the PAM has successfully communicated with the reader, the LED blinks green, indicating
that the PAM is polling for smart cards. When a card is detected, the LED briefly turns red while
data is read from the card. Once card processing is complete, the LED returns to blinking green.
RS-485
Normal is OFF.
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