HIKVISION DS-9664NI-I8 User Manual

Network Video Recorder User Manual
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Simultaneously press Ctrl and C to exit the ping command.
Step 2 Verify the frame rate is real-time frame rate.
Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.
Step 3 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
 Live view stuck when video output remotely via the Internet Explorer or platform software.
Possible Reasons:
− Poor network between NVR and IP camera, and there exists packet loss during the
transmission.
− Poor network between NVR and PC, and there exists packet loss during the transmission.
− The performances of hardware are not good enough, including CPU, memory, etc..
Step 4 Verify the network between NVR and IP camera is connected.
1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the
RS-232 cable.
2) Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f” (the
IP address may change according to the real condition), and check if there exists packet
loss.
Simultaneously press Ctrl and C to exit the ping command.
Step 5 Verify the network between NVR and PC is connected.
1) Open the cmd window in the Start menu, or you can press “windows+R” shortcut key
to open it.
2) Use the ping command to send large packet to the NVR, execute the command of “ping
192.168.0.0 –l 1472 –f” (the IP address may change according to the real condition),
and check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Step 6 Verify the hardware of the PC is good enough.

HIKVISION DS-9664NI-I8 Specifications

General

Product color	Black
Rack capacity	2U
Rack mounting	Yes
Operating temperature (T-T)	-10 - 55 °C
Operating relative humidity (H-H)	10 - 90 %
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (typical)	30 W
Display modes	Live view
Input bandwidth	320 Mbit/s
Output bandwidth	256 Mbit/s
Maximum frame rate	60 fps
Maximum resolution	3840 x 2160 pixels
Alarm input channels	16
Video input channels	64 channels
Alarm output channels	4
Supported resolutions	3840 x 2160, 3840 x 2160, 1920 x 1080, 1600 x 1200, 1280 x 1024, 1280 x 720, 1024 x 768
Video recording modes	1080p, 2160p
Video formats supported	H.264, H.265, MPEG4
Still image resolution(s)	3840 x 2160, 2560 x 1440, 1920 x 1080, 1600 x 1200, 1280 x 1024, 1280 x 720, 1024 x 768
USB 2.0 ports quantity	2
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Supported network protocols	TCP/IP, DHCP, IPv4, IPv6, DNS, DDNS, NTP, RTSP, SADP, SMTP, SNMP, NFS, iSCSI, ISUP, UPnP, HTTP, HTTPS
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	1
RAID levels	0, 1, 5, 6, 10
HDD capacity	0 GB
HDD interface	Serial ATA
Maximum storage capacity	48 TB
Number of HDDs installed	0
Number of HDDs supported	8
Wi-Fi	No

Weight and Dimensions

Depth	445 mm
Width	470 mm
Height	90 mm
Weight	10000 g