TROUBLESHOOTING
Version 1.0, 05/2015. Copyright 2012 Hitron Technologies
40
Version 1.0, 05/2015. Copyright 2015 Hitron Technologies
40
CDA3-35 User’s Guide
Problem: I Cannot Access the CDA3-35 or the Internet
1 Ensure that you are using the correct IP address for the CDA3-35.
2 Check your network’s hardware connections, and that the CDA3-35’s LEDs
display correctly (see LEDs on page 13).
3 Make sure that your computer is on the same subnet as the CDA3-35; see The
Status and LAN LEDs light up as soon as there is activity on the port IP Address
Setup. on page 15.
4 If the above steps do not work, you need to reset the CDA3-35. All user-
configured data is lost, and the CDA3-35 is returned to its default settings. If the
problem persists, contact your vendor.
Problem: I Cannot Access the Internet and the DS and US LEDs
Keep Blinking
Your service provider may have disabled your Internet access; check the Status >
System Info screen’s Network Access field (see
The System Information Screen on
page 27
).
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