Home Guard CCTV Security Kit - Appendix: Support and Specifications; Troubleshooting Common DVR Issues

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5 Appendix
5.1 Troubleshooting
If a solution to your problem is not listed below, please contact our technical support team.
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
 System is not receiving power, or
is not powering up.
 Cable from power adapter is loose or
unplugged.
 Confirm that all cables are connected correctly.
 Confirm that the power adapter is securely connected to the
back of the unit.
 Cables are connected but system is not
receiving sufficient power.
 Confirm the system is powered on (LED indicators on front
panel should be on)
 If the DVR is connected through a power bar or surge protector,
try bypassing it and connecting power directly from the mains
socket to the DVR.
 Confirm that there is power at the outlet.
 Remote control is not detected by
the system.
 Batteries in the remote control are
drained.
 Install 2x fresh AAA 1.5V alkaline batteries in the remote
control. Ensure correct orientation.
 There are no batteries in the remote
control.
 HDD is full and the unit is no
longer recording
 Overwrite mode is not enabled.
 Check configuration in Main Menu  System  General.
 Mouse not detected by the
system.
 Mouse cable not firmly connected to
the system.
 Firmly connect the mouse cable to the USB port on the rear
panel of the DVR.
 Mouse is not connected to the system.
 System needs to be reset.
 Power off the system (disconnect power cable). Firmly connect
a USB mouse to the USB port on the rear panel of the DVR.
Reconnect the power cable to the DC 12V port.
 There is no picture on selected
channels / camera picture is not
being displayed.
 Camera cables are loose or have been
disconnected.
 Check the camera video cable and connections.
 Disconnect and reconnect the cable at both the system and
camera ends.
 Reconnect the camera to another channel or use another cable.
 A “whirring” noise is coming from
the system.
 Fan is active.
 This is normal – the exhaust fan is working.
 The system beeps at start up.
 This is normal.
 The system beeps during motion
detection.
 Motion detection is enabled and the
alarm buzzer is activated.
 Check configuration in Main Menu  Setup  Alarm.