Cleaning your computer ...................................................................................................................................... 28
Enabling HP Easy Clean (select products only) ................................................................................. 28
Removing dirt and debris from your computer ................................................................................ 28
Cleaning your computer with a disinfectant ..................................................................................... 29
Caring for wood veneer (select products only) ................................................................................. 30
Packaging and transporting guidelines .............................................................................................................. 30
Accessing support information ........................................................................................................................... 30
5 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures .................................................................................................................. 32
Preparation for disassembly ............................................................................................................. 32
Bottom cover and rubber feet ........................................................................................................... 32
Battery ............................................................................................................................................... 34
Memory modules ............................................................................................................................... 35
Solid-state drive ................................................................................................................................ 37
WLAN module .................................................................................................................................... 38
Hard drive .......................................................................................................................................... 39
Fingerprint reader ............................................................................................................................. 40
USB board .......................................................................................................................................... 41
Touchpad ........................................................................................................................................... 42
Fan ..................................................................................................................................................... 44
Heat sink ............................................................................................................................................ 45
System board .................................................................................................................................... 48
Speakers ............................................................................................................................................ 50
Display assembly ............................................................................................................................... 51
Power connector cable ...................................................................................................................... 59
Keyboard with top cover ................................................................................................................... 59
6 Using Setup Utility (BIOS) ............................................................................................................................. 61
Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Preparing for a BIOS update .............................................................................................................. 62
Downloading a BIOS update ........................................................................................... 62
Installing a BIOS update .................................................................................................. 62
7 Backing up, restoring, and recovering ........................................................................................................... 64
Backing up information and creating recovery media ........................................................................................ 64
Using Windows tools for backing up ................................................................................................. 64
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 64
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