HP EliteDesk 800 G2 Desktop Mini User Manual

Recovering the Conguration Settings ............................................................................................................... 69
6 Troubleshooting without diagnostics ............................................................................................................ 70
Safety and comfort .............................................................................................................................................. 70
Before you call for technical support .................................................................................................................. 70
Helpful hints ........................................................................................................................................................ 71
Solving general problems .................................................................................................................................... 72
Solving power problems ...................................................................................................................................... 76
Solving hard drive problems ................................................................................................................................ 77
Solving media card reader problems ................................................................................................................... 79
Solving display problems .................................................................................................................................... 80
Solving audio problems ....................................................................................................................................... 85
Solving printer problems ..................................................................................................................................... 87
Solving keyboard and mouse problems .............................................................................................................. 88
Solving Hardware Installation Problems ............................................................................................................. 90
Solving Network Problems .................................................................................................................................. 91
Solving memory problems .................................................................................................................................. 94
Solving CD-ROM and DVD problems .................................................................................................................... 95
Solving USB ash drive problems ........................................................................................................................ 98
Solving front panel component problems .......................................................................................................... 99
Solving Internet access problems ....................................................................................................................... 99
Solving software problems ............................................................................................................................... 101
7 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 102
POST numeric codes and text messages .......................................................................................................... 102
Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 107
8 Password security and resetting CMOS ........................................................................................................ 109
Resetting the password jumper ........................................................................................................................ 109
Clearing and resetting the BIOS ........................................................................................................................ 111
9 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 113
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 113
10 System backup and recovery ..................................................................................................................... 115
Backing up, restoring, and recovering in Windows 10 ...................................................................................... 115
Creating recovery media and backups ............................................................................................ 115
Creating HP Recovery media (select products only) .................................................... 115
Using Windows tools ....................................................................................................................... 117
Restore and recovery ...................................................................................................................... 117
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HP EliteDesk 800 G2 Desktop Mini Specifications

General

Chipset	Intel Q170
Graphics	Intel HD Graphics 530
Form Factor	Mini PC
CPU Options	Intel Core i7-6700T, Intel Core i5-6500T, Intel Core i3-6100T
RAM	DDR4-2133 MHz
Memory Capacity	Up to 32 GB
Storage	SATA HDD/SSD, M.2 SSD
Storage Options	500GB HDD, 1TB HDD, 128GB SSD, 256GB SSD, 512GB SSD
Operating System	Windows 10 Pro
OS Options	Windows 10 Pro 64, Windows 10 Home 64, FreeDOS 2.0
Ports	1 x RJ-45, 2 x DisplayPort, 1 x VGA, 1 x headphone/microphone combo
Wireless	Intel Dual Band Wireless-AC 8260, Bluetooth 4.2
Dimensions	17.7 x 17.5 x 3.4 cm
Weight	1.3 kg
Processor	Intel Core i5-6500