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HP EliteDesk 800 G2 Desktop Mini User Manual

HP EliteDesk 800 G2 Desktop Mini
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Printer prints garbled information.
Cause Solution
The cables may not be connected properly. Reconnect all cables.
Printer memory may be overloaded. Reset the printer by turning it o for one minute, then turn it back
on.
Printer will not print.
Cause Solution
The printer may be out of paper. Check the paper tray and rell it if it is empty.
Solving keyboard and mouse problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to
the common causes and solutions listed in the following table.
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no
function of mouse/keyboard and external drive.
Cause Solution
If your computer is equipped with USB 3.0 ports, connected USB
3.0 devices can interfere with the wireless keyboard USB receiver.
Connect the wireless keyboard USB receiver to a USB 2.0 port that
is separated from ports with USB 3.0 devices. If you still
experience interference, you may have to place the connectors
farther apart using an external USB hub.
Keyboard commands and typing are not recognized by the computer.
Cause Solution
Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of
the computer, and then restart the computer.
Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the
computer.
Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions.
Computer is in Sleep state. Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep date, do not
hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Mouse does not respond to movement or is too slow.
Cause Solution
Mouse connector is not properly plugged into the back of the
computer.
Shut down the computer using the keyboard.
Windows 7:
88 Chapter 6 Troubleshooting without diagnostics

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HP EliteDesk 800 G2 Desktop Mini Specifications

General IconGeneral
ChipsetIntel Q170
GraphicsIntel HD Graphics 530
Form FactorMini PC
CPU OptionsIntel Core i7-6700T, Intel Core i5-6500T, Intel Core i3-6100T
RAMDDR4-2133 MHz
Memory CapacityUp to 32 GB
StorageSATA HDD/SSD, M.2 SSD
Storage Options500GB HDD, 1TB HDD, 128GB SSD, 256GB SSD, 512GB SSD
Operating SystemWindows 10 Pro
OS OptionsWindows 10 Pro 64, Windows 10 Home 64, FreeDOS 2.0
Ports1 x RJ-45, 2 x DisplayPort, 1 x VGA, 1 x headphone/microphone combo
WirelessIntel Dual Band Wireless-AC 8260, Bluetooth 4.2
Dimensions17.7 x 17.5 x 3.4 cm
Weight1.3 kg
ProcessorIntel Core i5-6500

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