HP elitedisplay e230t User Manual

4 Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem Possible Cause Solution
Screen is blank or video is
ashing.
Power cord is disconnected. Connect the power cord.
Power button is turned o. Press the front bezel Power button.
NOTE: If pressing the Power button has no eect, press and
hold the Power button for 10 seconds to disable the Power
button lockout feature.
Master power switch is turned o. Set the master power switch on the rear of the monitor to the
On position.
Video cable is improperly connected. Connect the video cable properly. See Connecting the cables
on page 6 for more information.
System is in sleep mode. Press any key on the keyboard or move the mouse to exit
sleep mode.
Video card is incompatible. Open the OSD menu and select the Input Control menu. Set
Auto-Switch Input to O and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness is too low. Open the OSD menu and select Brightness to adjust the
brightness scale as needed.
Input Signal Not Found is
displayed on screen.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is o
while you connect the video cable.
No video signal. Be sure the computer has sent out a video signal.
Input Signal Out of Range is
displayed on screen.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
Change the settings to a supported setting. See Preset display
resolutions on page 30 for more information.
The monitor is o but it did
not seem to enter into sleep
mode.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power Control > Auto-Sleep
Mode and set auto-sleep to On.
OSD Lockout is displayed. The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button on the front bezel for 10
seconds to disable the OSD Lockout function.
Power Button Lockout is
displayed.
The monitor's Power Button Lockout
function is enabled.
Press and hold the Power button for 10 seconds to disable the
Power Button Lockout function.
Solving common problems 23

HP elitedisplay e230t Specifications

General

Color gamut	72 %
Pixel pitch	0.2652 x 0.2652 mm
Aspect ratio	16:9
Screen shape	Flat
LED backlight	Yes
Backlight type	W-LED
Glossy display	No
Display diagonal	23 \
Touch technology	Multi-touch
Touchscreen type	Table
Display brightness	250 cd/m²
Display technology	LED
Touchscreen technology	Capacitive
Contrast ratio (dynamic)	500000:1
Contrast ratio (typical)	1000:1
Display number of colors	16.78 million colors
Display diagonal (metric)	58.42 cm
Number of simultaneous touchpoints	10
Product color	Black, Silver
Country of origin	China
Placement supported	Horizontal
Display viewable area (HxV)	509.184 x 286.416 mm
Dimensions (W x D x H) with stand	520.8 x 189 x 486.6 mm
Cables included	AC, USB, VGA
Tilt angle range	-5 - 25 °
Height adjustment	150 mm
Power supply type	AC
Power consumption (max)	57 W
Power consumption (standby)	0.5 W
Power consumption (typical)	29 W
USB hub version	3.2 Gen 1 (3.1 Gen 1)
USB Type-A downstream ports quantity	2
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth (with stand)	189 mm
Width (with stand)	520.8 mm
Height (with stand)	486.6 mm
Weight (with stand)	4900 g
Depth (without stand)	52.3 mm
Height (without stand)	311.95 mm