HP ElitePad 1000 G2 User Manual

B Troubleshooting
Troubleshooting resources
●
Access website links and additional information about the tablet through HP Support Assistant. To
access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools
that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support,
go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦
Send an email to HP support.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The tablet is unable to start up
If the tablet does not turn on when you press the power button, the following suggestions may help you
determine why the tablet does not start up:
●
If the tablet is plugged into an AC outlet, unplug the tablet and plug another electrical device into the
outlet to be sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the tablet or one approved by HP for this tablet.
●
If the tablet is plugged into an external power source other than an AC outlet, plug the tablet into an AC
outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.
An external device is not working
Follow these suggestions if an external device does not function as expected:
●
Turn on the device according to the manufacturer's instructions.
●
Be sure that all device connections are secure.
●
Be sure that the device is receiving electrical power.
●
Be sure that the device, especially if it is older, is compatible with the operating system.
●
Be sure that the correct drivers are installed and updated.
Troubleshooting resources 71

HP ElitePad 1000 G2 Specifications

General

Stepping	C0
Processor code	SR1SK
Processor cache	2 MB
Processor cores	4
System bus rate	- GT/s
Processor family	Intel Atom®
Processor series	Intel Atom Z3700 Series
Processor codename	Bay Trail
Processor frequency	1.59 GHz
Processor cache type	L2
Processor manufacturer	Intel
Processor package size	17 x 17 mm
Conflict-Free processor	Yes
Processor front side bus	- MHz
Processor boost frequency	2.39 GHz
Processor operating modes	32-bit, 64-bit
Graphics & IMC lithography	22 nm
Scenario Design Power (SDP)	2 W
Device type	Tablet PC
Form factor	Slate
Product color	Silver
Internal memory	4 GB
Memory clock speed	1067 MHz
Internal memory type	LPDDR3-SDRAM
Storage media	SSD
Card reader integrated	No
Compatible memory cards	Not supported
Internal storage capacity	64 GB
Display diagonal	10.1 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display resolution	1920 x 1200 pixels
Native aspect ratio	16:10
Graphics card	HD Graphics
Rear camera type	Single camera
Rear camera resolution (numeric)	8 MP
Front camera resolution (numeric)	2.1 MP
Battery capacity	30 Wh
Battery life (max)	13 h
Number of battery cells	2
Audio system	DTS Sound+
AC adapter power	10 W
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
Top Wi-Fi standard	Wi-Fi 4 (802.11n)
Platform	Windows
Bundled software	Buy Office PDF Complete Corporate Edition HP Mobile Connect HP Wireless Hotspot (models with WLAN) HP ePrint HP Manageability HP PageLift HP Support Assistant HP SoftPaq Download Manager Kindle Box (50 GB offer)
Operating system version	-
Operating system installed	Windows 8.1 Pro
HDMI ports quantity	0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Country of origin	China
Processor ARK ID	80267
Processor socket	BGA 1380

Weight and Dimensions

Depth	178 mm
Width	261 mm
Height	9.2 mm
Weight	680 g