Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair
your product. If a CSR part needs to be replaced, it will be shipped directly to you so
that you can install it at your convenience.
Some parts do not qualify for CSR. Your Hewlett Packard Enterprise
authorized service provider will determine whether a repair can be
accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR
website:
(http: //www.hp e.com/support /selfrepair)
Remote support
Remote support is available with supported devices as part of your warranty or
contractual support agreement. It provides intelligent event diagnosis, and automatic,
secure submission of hardware event notifications to Hewlett Packard Enterprise, which
will initiate a fast and accurate resolution based on your product's service level. Hewlett
Packard Enterprise strongly recommends that you register your device for remote
support.
If your product includes additional remote support details, use search to locate that
information.
Remote support and Proactive Care information
o HPE Get Connected www.hpe.com /services/g etconnected
o HPE Proactive Care services www.hpe.com/services/proactivecare
o HPE Proactive Care service: Supported products list
www.hpe.com/services/proactivecaresu pport edproducts
o HPE Proactive Care advanced service: Supported products list
www.hpe.com/services/proactivecareadvancedsu pportedproducts
Proactive Care customer information Proactive
o Care central www.hpe.com/services/proactivecarecentral
o Proactive Care service activation
www.hpe.com/services/proactivecarecentralgetstarted
Warranty information
To view the warranty for your product or to view the Safety and Compliance
Information for Server, Storage, Power, Networking, and Rack Products reference
document, go to the Enterprise Safety and Compliance website:
www.hpe.com/suppo rt/Safety-Compliance-EnterpriseProducts
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