Support and other resources
Accessing Hewlett Packard Enterprise
Support
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide
website (http://www.hpe.com/assistan ce).
To access documentation and support services, go to the Hewlett Packard
Enterprise Support Center website (http://www.hpe.com/sup port/hpesc).
Information to collect
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components
Accessing updates
Some software products provide a mechanism for accessing software updates
through the product interface. Review your product documentation to identify the
recommended software update method.
To download product updates:
o Hewlett Packard Enterprise Support Center www.hpe.com/suppo rt/hpesc
o Hewlett Packard Enterprise Support Center: Software downloads
www.hpe.com/suppo rt/downloads
o Software Depot website http://www.hpe.com/support/softwaredepot
To subscribe to eNewsletters and alerts: http://ww w.hp e.com/support/e-
updates
To view and update your entitlements, and to link your contracts and warranties
with your profile, go to the Hewlett Packard Enterprise Support Center More
Information on Access to Support Materials page
http://www.hpe.com/support/AccessToSupportMaterials.
IMPORTANT: Access to some updates might require product entitlement
when accessed through the Hewlett Packard Enterprise Support Center. You
must have an HPE Passport set up with relevant entitlements.
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