Remove shipping lock from <color> cartridge ............................. 135
Replace [color] ....................................................................... 135
Unexpected size in tray 1 Load <size> Press [OK] ...................... 135
Unsupported <color> Press [OK] to continue ............................... 136
Used <color> cartridge is installed Press [OK] to continue ............ 136
Event-log messages ............................................................................................... 137
Print the event log ................................................................................... 137
Show an event log ................................................................................. 137
Event log messages ................................................................................ 137
Clear jams .......................................................................................................................... 140
Jam locations ........................................................................................................ 140
Clear jams in the document feeder .......................................................................... 141
Clear jams in the output bin area ............................................................................ 143
Clear jams in Tray 1 .............................................................................................. 144
Clear jams in Tray 2 .............................................................................................. 146
Clear jams in the right door .................................................................................... 147
Clear jams in optional Tray 3 ................................................................................. 151
Clear jams in the lower right door (Tray 3) ............................................................... 152
Paper feeds incorrectly or becomes jammed ............................................................................ 153
The product does not pick up paper ........................................................................ 153
The product picks up multiple sheets of paper ........................................................... 153
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 154
Prevent paper jams from the paper trays .................................................................. 154
Solve image quality problems ................................................................................................ 155
Image defects table ............................................................................................... 155
Clean the product ................................................................................................................ 161
Clean the pickup and separation rollers ................................................................... 161
Clean the paper path ............................................................................................ 161
Clean the scanner glass strip and platen .................................................................. 161
Clean the document feeder pickup rollers and separation pad .................................... 162
Clean the touchscreen ........................................................................................... 163
Solve performance problems ................................................................................................. 164
Factors affecting print performance ......................................................................... 164
Print speeds ........................................................................................... 165
The product does not print or it prints slowly ............................................................. 165
The product does not print ....................................................................... 165
The product prints slowly ......................................................................... 166
Solve connectivity problems ................................................................................................... 167
Solve direct-connect problems ................................................................................. 167
Solve network problems ......................................................................................... 167
Poor physical connection ......................................................................... 167
x ENWW