HP P24v G4 User Manual

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Function test
After repair, be sure to confirm that all functions are working.
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-1: Function test
Test item Operating description Tool used
HDMI test Confirm whether image displays and sound
plays correctly on the monitor.
Computer or DVD player
VGA test Confirm whether image displays and sound
plays correctly on the monitor.
Computer
Table 4-2: Solving common problems
Problem Possible cause Solution
Screen is blank
or video is
flashing.
Power cord is disconnected. Connect the power cord.
Monitor is off. Power the power button.
NOTE: If pressing the
Power button has no
effect, press and hold the
power button for 10
seconds to disable the
Power button lockout
feature.
Video cable is improperly connected. Connect the video cable
properly.
System is in Sleep mode. Press any key on the
keyboard or move the
mouse to exit Sleep mode.
Video card is incompatible. Open the OSD menu and
select the Input Control
menu. Set Auto-Switch
Input to Off and manually
select the input
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low. Open the OSD menu and
select Brightness to
adjust the brightness scale
as needed.
Check Video
Cable is
displayed on
Monitor video cable is disconnected. Connect the appropriate
video signal cable
between the computer and

HP P24v G4 Specifications

General

Color gamut	72 %
Screen shape	Flat
Display diagonal	23.8 \
Display technology	-
Native aspect ratio	16:9
Maximum refresh rate	60 Hz
Contrast ratio (dynamic)	8000000:1
Contrast ratio (typical)	1000:1
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
HDMI	Yes
HDMI version	1.4
Panel mounting interface	100 x 100 mm
Power consumption (off)	0.5 W
Power consumption (standby)	23.5 W
Power consumption (typical)	26 W
HP segment	Business
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	ENERGY STAR
Product color	Black
Package depth	123 mm
Package width	588 mm
Package height	373 mm
Package weight	4700 g

Weight and Dimensions

Depth (with stand)	186.1 mm
Width (with stand)	539.6 mm
Height (with stand)	405 mm
Weight (with stand)	3460 g
Depth (without stand)	47.6 mm
Height (without stand)	325 mm