HP P24q G4 User Manual

Maintenance and Service Guide
P24q G4 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

HP P24q G4 Specifications

General

Color gamut	72 %
Pixel pitch	0.205 x 0.205 mm
Screen shape	Flat
Pixel density	123 ppi
Display diagonal	23.8 \
Display technology	LED
Native aspect ratio	16:9
Vertical scan range	50 - 60 Hz
Maximum refresh rate	60 Hz
Horizontal scan range	30 - 80 kHz
Display number of colors	-
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 1200 (UXGA), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440
Certification	BSMI; CB; CCC; CE; CECP; CEL; cTUVus; EAC; FCC; ICES; ISO 9241-307; NOM; S-Mark; TUV Bauart; Ukraine Energy label; California Energy Commission (CEC); EC1062; UAE; ErP LOT5
Product color	Black
Market positioning	Business
HDMI	Yes
HDMI version	1.4
DisplayPorts quantity	0
Pivot angle	0 - 90 °
Tilt angle range	-5 - 23 °
Panel mounting interface	100 x 100 mm
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Package depth	211.6 mm
Package width	540.6 mm
Package height	463.3 mm
Package weight	5590 g
AC input voltage	100 - 240 V
Power consumption (standby)	0.5 W
Power consumption (typical)	26 W
Cables included	AC, HDMI
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (without stand)	46.9 mm
Height (without stand)	322.5 mm

Summary

Getting Started

Safety and Service Precautions

Essential safety cautions and service guidelines for personnel to minimize injury and ensure reliable operation.

Regulatory, General, and Return Information

Covers regulatory compliance, general descriptions, firmware updates, and product return procedures.

Monitor Features

Key Features Overview

Details the monitor's specifications, panel type, viewing angles, and connectivity options.

Illustrated Parts Catalog

Removal and Replacement Procedures

Preparation for Disassembly

Steps and necessary equipment for safely preparing the monitor for disassembly and reassembly.

Rear Cover Removal

Step-by-step instructions for removing the rear cover of the monitor.

Power Board Removal

Procedures for identifying and removing the monitor's power board.

Connector Repair

HDMI and D-SUB Connector Repair

Procedures for repairing HDMI (CN503) and D-SUB (CN101) connectors on the main board.

Function Test

Support and Troubleshooting

Common Problems and Solutions

A guide listing common issues, their causes, and recommended solutions for troubleshooting.