HP P24q G4 User Manual

16
Function test
After repair, be sure to confirm that all functions are working.
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Function test
After repair, be sure to confirm that all functions are working.
Table 4-1: Function test
Te
st item
Operating description
Tool used
HDMI test
Confirm whether image displays and sound
plays correctly on the monitor.
Computer or DVD player
DP test
Confirm whether image displays and sound
plays correctly on the monitor.
Computer or DVD player
Audio test
Change volume and balance to confirm whether
volume is smooth and loud enough.
Speaker
Table 4-1: Function test
Test item
Operating description
Tool used
HDMI test
Confirm whether image displays and sound
plays correctly on the monitor.
Computer or DVD player
D-SUB test
Confirm whether image displays and sound
plays correctly on the monitor.
Computer or D-SUB player
Table 4-2: Solving common problems
Problem
Possible cause
Solution
Screen is blank
or video is
flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is off.
Power the power button.
NOTE: If pressing the
Power button has no
effect, press and hold the
power button for 10
seconds to disable the
Power button lockout
feature.
Master power switch is set to off.
Set the master power
switch on the rear of the
monitor to the On position.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Auto-Sleep Mode.
Press any key on the
keyboard or move the
mouse to inactivate the
screen blanking utility.
Video card is incompatible.
Open the OSD menu and
select the Input menu. Set
AutoSwitch Input to Off
and manually select the
input, or replace the video
card or connect the video
cable to one of the
computer’s on-board video
sources.
Image appears
blurred,
Brightness is too low.
Open the OSD menu and
select Brightness to adjust

HP P24q G4 Specifications

General

Color gamut	72 %
Pixel pitch	0.205 x 0.205 mm
Screen shape	Flat
Pixel density	123 ppi
Display diagonal	23.8 \
Display technology	LED
Native aspect ratio	16:9
Vertical scan range	50 - 60 Hz
Maximum refresh rate	60 Hz
Horizontal scan range	30 - 80 kHz
Display number of colors	-
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 1200 (UXGA), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440
Certification	BSMI; CB; CCC; CE; CECP; CEL; cTUVus; EAC; FCC; ICES; ISO 9241-307; NOM; S-Mark; TUV Bauart; Ukraine Energy label; California Energy Commission (CEC); EC1062; UAE; ErP LOT5
Product color	Black
Market positioning	Business
HDMI	Yes
HDMI version	1.4
DisplayPorts quantity	0
Pivot angle	0 - 90 °
Tilt angle range	-5 - 23 °
Panel mounting interface	100 x 100 mm
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Package depth	211.6 mm
Package width	540.6 mm
Package height	463.3 mm
Package weight	5590 g
AC input voltage	100 - 240 V
Power consumption (standby)	0.5 W
Power consumption (typical)	26 W
Cables included	AC, HDMI
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (without stand)	46.9 mm
Height (without stand)	322.5 mm