5-14
Troubleshooting
Downloading New Code
Downloading New Code
When product enhancements occur for the 5400zl switches, new code can be
downloaded to the switch through several methods, for product enhance
-
ments and new features. Please see the Management and Configuration
Guide which is on the ProCurve Web site. See
page 5-1 for details.
The new code would be available on the ProCurve Networking Web site,
www.procurve.com/software.
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Networking Web site,
www.procurve.com/support also
provides up-to-date support information.
Additionally, your ProCurve authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by
ProCurve Networking.
Before Calling Support
Before calling your networking dealer or ProCurve Support, to make the
support process most efficient, retrieve the following information:
Information Item Information Location
• product identification, including the chassis,
modules, and mini-GBICs
the front of the switch, and on the
modules and mini-GBICs
• details about the switch’s status including the OS
(software) version, a copy of the switch config-
uration, a copy of the switch Event Log, and a
copy of the switch status and counters informa-
tion
switch console: show tech
command
• copy of your network topology map, including
network addresses assigned to the relevant de-
vices
your network records
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