HP StoreEver MSL4048

Table 31 Main error codes (continued)
Details and solutionDescriptionError code
• Cycle power, after several occurrences,
contact technical support.
Drive hardware errorF3
Load time-out. The drive has run into a time-out
while loading a tape.
F4
• Check that the tape cartridge is supported
and has not exceeded its usage life. Inspect
it for damage.
• Retry the operation.
• Clean the drive. The error sub-code 00
indicates drive 1, sub-code 01 indicates drive
2, and so on.
• If the issue continues, remove the drive and
inspect the opening for any obstructions.
• Attempt the Force Tape Eject process. Once
the tape cartridge is ejected, unlock the
magazine holding the cartridge and inspect
the cartridge for damage. Discard the tape
cartridge if it is damaged. (For MSL2024, see
“Forcing the drive to eject a tape (Support >
Force Drive To Eject Tape)” (page 111)). For
MSL4048, MSL8048, or MSL8096, see
“Force ejecting a drive (Support > Force Drive
Eject)” (page 130).)
Time allotted for drive unloading exceededF5
• Retry the operation.
• Attempt the Force Tape Eject process. Once
the tape cartridge is ejected, unlock the
magazine holding the cartridge and inspect
the cartridge for damage. Discard the tape
cartridge if it is damaged. (For MSL2024, see
“Forcing the drive to eject a tape (Support >
Force Drive To Eject Tape)” (page 111)). For
MSL4048, MSL8048, or MSL8096, see
“Force ejecting a drive (Support > Force Drive
Eject)” (page 130).)
No drive installed. A tape drive has never been
installed.
F6
• Install at least one tape drive.
• If a tape drive is installed, re-seat it by
removing it and replacing it.
Support ticket download from drive not possible.F7
• Upgrade the tape drive firmware to the
current version and try to download the
support ticket again.
• Use the OCP or RMI to power cycle the tape
drive and then retry the operation.
• Attempt to use L&TT to get the tape drive
support ticket.
Invalid drive commandF8
• Update the tape drive firmware to the current
version.
Invalid drive parameterF9
• Try the operation again.
SDCI microcode errorFA
• If the error occurs again contact Hewlett
Packard Enterprise customer support.
Error codes 165