Table 36 Support ticket parameters (continued)
DescriptionName
Email ID from which the configuration email will be sentFrom
Email ID to which configuration will be sentTo
Data collection
This page provides a log of data collections that have been generated. You can collect a log,
download it and delete it from this page.
Table 37 Data collection parameters
DescriptionName
The name assigned to a data collection.Name
Description of data collection.Description
The state of the data collection. A collection process can be in one of the following states:
COLLECTING, COLLECTED, PARTIALLY_COLLECTED, PACKAGING, DELETING,
DOWNLOADED or FAILED
State
Timestamp when the data was collected.Date
The initiator of data collection. A collection can be invoked manually or automatically
during a system crash.
Initiator
The size of the data collection.Size
Collect Data
Use this dialog to invoke a new log collection. This operation collects data such as log files and
system command output. The data is collated in a tar file that is assigned a name. Once collected,
use the Download button to get the collected data.
NOTE: This operation may take some time.
The equivalent StoreOnce CLI command is support create ticket.
Support Ticket 117
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