Table 39 Support ticket parameters (continued)
DescriptionName
After each data collection, a zip file containing specified StoreOnce and system command
outputs representing the appliance configuration may be sent. This can be enabled or
disabled
Sending configuration by
email enabled
SMTP server to send the configuration informationSMTP server
Email ID from which the configuration email will be sentFrom
Email ID to which configuration will be sentTo
Data collection
Select Device Configuration — Support Ticket — Data Collection option from the Navigator tree.
This page provides a log of data collections that have been generated. All users can collect and
download a log from this page. Admin users may also delete a log from this page.
IMPORTANT: When you create a support ticket for the HP StoreOnce Backup system, it is saved
locally at the time of collection. HP recommends that you download that support ticket as soon as
possible, before doing anything else to the system, such as rebooting.
1. Press Collect to collect a support ticket.
You are not permitted to run more than one manual collection at a time. Automatic collection
however can have multiple sessions running.
2. Provide a name for the data collection. This is a text description field to allow the user to
reference this ticket in the future. Valid characters are [A-Z], [a-z] and _ No other characters
are allowed. Press OK.
NOTE: This operation may take some time.
124 Troubleshooting
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