Support Ticket......................................................................................................................116
Data collection................................................................................................................117
Collect Data...............................................................................................................117
Delete data collection..................................................................................................118
11 Events..................................................................................................119
To delete events from the log..................................................................................................119
12 Troubleshooting....................................................................................121
Accessing the CLI.................................................................................................................121
Software update process.......................................................................................................121
Update process...............................................................................................................122
Pulling a Support Ticket.........................................................................................................123
Configuring Support Ticket options.....................................................................................123
Data collection................................................................................................................124
Multiple users.......................................................................................................................125
Connecting to the StoreOnce Backup system from the backup application....................................125
Performance.........................................................................................................................125
Cannot authenticate an iSCSI session......................................................................................126
If the HP StoreOnce Backup system runs out of disk space..........................................................126
If backup or replication fails...................................................................................................126
Catalyst troubleshooting........................................................................................................127
StoreOnce Backup system configuration problems.....................................................................127
Upgrade licenses..................................................................................................................127
Upgrades to component parts................................................................................................127
Glossary..................................................................................................128
About this guide........................................................................................129
Index.......................................................................................................131
Contents 5
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