Locating ID labels
To assist in troubleshooting, identification labels are available on each workstation.
●
All workstations have a serial number (unique for each workstation) and product number. Have these
numbers available when you contact support.
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The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only.
●
The Genuine Microsoft Label (GML) is used for Windows 8-preinstalled systems only.
●
A service label shows the build ID and Feature Byte strings, which are needed for system board
replacement.
NOTE: Your workstation may look slightly different from the illustration in this section.
Locating warranty information
To locate warranty information, go to http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, go to
http://www.hp.com/go/lookuptool.
To extend a standard product warranty, go to
http://www.hp.com/hps/carepack. HP Care Pack Services offer
upgraded service levels to extend and expand a standard product warranty.
HP troubleshooting resources and tools
This section provides information to guide you in troubleshooting your system.
Online support
Online support resources include web-based troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and product change notification services.
The following websites are also available to you:
●
http://www.hp.com—Provides useful product information.
●
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
52 Chapter 9 Diagnostics and minor troubleshooting
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