The cartridge is jammed...................................................................................................28
The drive will not accept the cartridge (or ejects it immediately)......................................30
Methods for troubleshooting encryption......................................................................................30
Replacing a tape drive.......................................................................... 31
Disconnecting the tape drive.......................................................................................................31
Replacing an existing SAS hard drive cable...................................... 32
Support and other resources...............................................................35
Accessing Hewlett Packard Enterprise Support......................................................................... 35
Accessing updates......................................................................................................................35
Customer self repair....................................................................................................................36
Remote support.......................................................................................................................... 36
Warranty information...................................................................................................................36
Regulatory information................................................................................................................37
Documentation feedback............................................................................................................ 37
Warranty and regulatory information.................................................. 38
4 Contents