5. Click Send Test Event on the Remote Support page and use the Events page to verify that the test
event was sent.
6. Contact HPE Support and ask to verify a remote support event has been received.
7. The HPE Support person will check on the database portal that the event has been received and will
also verify that warranty/serial/part numbers are valid and under warranty (or have valid care packs).
8. This completes Remote Support via STaTS verification.
More about warranty details
• StoreOnce 3100 and 3500 Systems: These systems have a single entry. The warranty serial number
covers both the server and the embedded disks.
• StoreOnce 5100 Systems: These systems have a separate entry for the server, where the warranty
serial number covers both the server and the embedded disks.
If additional storage enclosures have been installed, there will be a separate entry for each enclosure,
and each entry will have a unique warranty serial number. (The warranty product number is identical
for each enclosure.)
• StoreOnce 5500 Systems: These systems have a separate entry for the server, where the warranty
serial number covers both the server and the base storage.
If additional disk packs have been installed, there will be a separate entry for each disk pack. This is
for information only; disk packs do not carry warranty details (the warranty columns will show Not
Applicable).
If an additional disk enclosure has been installed, it will have a separate entry with a unique warranty
serial number. (Additional disk packs installed in the additional enclosure are displayed without the
warranty serial number or the warranty part number and this is a non-editable field.)
32 More about warranty details
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