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HPE Synergy 12000 User Manual

HPE Synergy 12000
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HPE Synergy Troubleshooting Guide
Part Number: P11954-002
Published: April 2019
Edition: 2
Abstract
This document describes common procedures for troubleshooting HPE Synergy. The
document is intended for the person who installs, administers, and troubleshoots HPE
Synergy. Hewlett Packard Enterprise assumes you are qualified to service computer
equipment and are trained in recognizing hazards in products with hazardous energy levels.

Table of Contents

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HPE Synergy 12000 Specifications

General IconGeneral
Form Factor10U
ManagementHPE Synergy Composer
Maximum Number of Half-Height Blades12
Maximum Number of Full-Height Blades6
Storage Module SupportYes
Interconnect Module SupportUp to 6 interconnect modules
ProcessorDependent on compute modules installed
Maximum ProcessorsDependent on compute modules installed
MemoryDependent on compute modules installed
StorageDependent on compute modules installed
NetworkingDependent on compute modules and interconnect modules installed
Power SupplyUp to 6 power supplies, redundant power supported

Summary

About this guide

Document overview

Provides an overview of the troubleshooting guide's content and structure.

Troubleshooting overview

Explains how HPE Synergy troubleshooting information is organized and presented.

Troubleshooting preparation

Prerequisites for troubleshooting

Outlines essential steps and information needed before starting troubleshooting procedures.

Important safety information

Details critical safety, environmental, and regulatory information for handling equipment.

Collecting symptom information

Guides on gathering necessary details about an issue before diagnosis.

Common troubleshooting procedures

Consoles used with HPE Synergy

Describes available consoles for accessing and managing HPE Synergy components.

Creating a support dump file

Procedure to generate a file containing logs and diagnostic data for support.

Processor troubleshooting guidelines

Breaking the compute module down to the minimum hardware configuration

Procedure for reducing a compute module to its basic configuration for troubleshooting.

Common issue resolution

Resolving loose connections

Steps to identify and fix issues caused by improperly seated cables and components.

Component LED definitions and component information

Explains the meaning of component LEDs for identifying status and issues.

Hardware issues

Issues during installation

Covers errors and problems encountered during the initial hardware setup.

Frame and frame link module

Troubleshooting specific to the frame and its link modules.

Compute module

Addresses issues related to HPE Synergy compute modules and their components.

Component and LED identification

Frame front components and device bays

Identifies physical components and bays on the front of the HPE Synergy frame.

Compute module LEDs and buttons

Explains the status indicators and buttons on the compute modules.

Reports and logs

Active Health System log

Details the importance and methods for downloading the Active Health System log.

Integrated Management Log

Explains how to view and interpret events recorded in the IML.

Resources for troubleshooting

Online resources

Lists websites and HPE support portals for troubleshooting information.

HPE Synergy documentation

Directs users to the HPE Synergy Information Library for comprehensive guides.

Symptom information checklist

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