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HPE 3PAR StoreServ

HPE 3PAR StoreServ
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HPE 3PAR Service Processor Software
4.x User Guide
Part Number: QL226-10540
Published: October 2018
Edition: 1
Abstract
This user guide is intended for system and storage administrators who use Service Processor
and HPE 3PAR StoreServ Storage systems.

Table of Contents

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HPE 3PAR StoreServ Specifications

General IconGeneral
Form FactorRack-mounted
Drive TypeSSD, HDD
RAID Levels0, 1, 5, 6, 10
ConnectivityFibre Channel, iSCSI
Data ServicesThin provisioning, deduplication, compression, snapshots, replication
Operating SystemHPE 3PAR OS
Management SoftwareHPE OneView
High AvailabilityRedundant components
Supported ProtocolsiSCSI
ScalabilityScale-out architecture, adding nodes for increased performance and capacity

Summary

Notices and Acknowledgments

Notices

Legal and warranty information concerning the product and Hewlett Packard Enterprise.

Acknowledgments

Lists trademarks of Intel, Microsoft, Adobe, Java, Oracle, and UNIX.

Introduction to HPE 3 PAR Service Processor

Supported Service Processors

Lists the Service Processor models supported with release level 4.4.0.

HPE ProLiant DL120 Service Processor

Describes conditions and features of the HPE ProLiant DL120 Service Processor.

DL120 Port Configuration

Explains the port configuration differences for the DL120.

HPE ProLiant DL360 Gen10 Service Processor

DL360 Port Configuration

Details the port configuration for the HPE ProLiant DL360 Gen10.

Overview of HPE 3 PAR Service Processor

Customer Responsibilities

Outlines customer duties for hosting, maintaining, and accessing the SP.

Service Processor Connectivity Overview

Explains how the SP collects data and communicates for maintenance.

Secure Network Mode Overview

Describes communication via Secure Service Agent and HTTPS.

SPOCC Overview and Login

SPOCC Overview

Introduces SPOCC as a web-based GUI for SP and storage system support.

Logging In to SPOCC

Provides steps to access the SPOCC interface via a web browser.

Changing the SP Password Using SPOCC

Guides on how to change the SP password using the SPOCC interface.

SPMAINT Utility Functions

SPMAINT Overview

Introduces SPMAINT as a utility for SP support and maintenance.

Accessing SPMAINT

Details the procedure to establish an SSH connection to access SPMAINT.

SPMAINT Interface

Illustrates the SPMAINT terminal interface and its menu options.

SPMAINT User Accounts and Settings

Policy Server Overview

Explains 3PAR Policy Server for administering communication policies.

Secure Service Agent Overview

Describes the SSA for secure SP communication with the Collector Server.

Default User Accounts

Details default user accounts created during SP setup.

Default SP User Accounts

Lists accounts created during the SP's Moment of Birth (MOB).

Default CLI User Accounts

SP Control and Status Functions

Stopping and Starting System-Related Processes

Explains how to stop and start spevent and spcollect processes.

Mounting and Unmounting Physical Media on the SP

Details procedures for mounting/unmounting physical media on the SP.

Resetting the Quiesce State in the Transfer Process

Describes how to reset the SPtransfer command's quiesced state.

Managing SP Date, Time, and NTP

Managing Date and Time Settings

Guides on configuring SP date, time, time zone, and location.

Changing the Date in SPMAINT

Step-by-step guide to change the SP's date.

Changing the Time in SPMAINT

Step-by-step guide to change the SP's time.

Changing the Time Zone in SPMAINT

Guides on how to change the SP's time zone setting.

NTP Configuration Management

Managing NTP Configuration

Details managing NTP and NTP server configuration settings.

Displaying the NTP Configuration Using SPMAINT

Shows how to display the current SP NTP configuration.

Adding an External NTP Server Using SPMAINT

Guides on adding an external NTP server to SP configuration.

Removing an External NTP Server Using SPMAINT

Guides on removing an external NTP server from SP configuration.

SP Process Control and File Transfer

Defining the SP Process Control Parameters

Allows viewing and modifying process control variables for data transfer.

Editing File Transfer Processes using SPMAINT

Describes how to edit file transfer process parameters for the SP.

SP Diagnostic Procedures

Running a SPLOR or an MSPLOR

Explains how to run SPLOR/MSPLOR for diagnosing SP issues.

Running SP Check Health

Details how to run SP Check Health to detect duplicate IP addresses.

Network Configuration for Service Processor

Configuring the Network for the Service Processor

Guides on managing network and dialup settings for the SP.

Configuring the Firewall

Explains displaying and altering the SP's resident firewall status.

Displaying Firewall Status

Provides steps to access SP firewall control options via SPOCC.

Network Interface Parameter Changes

Disabling Permissive Mode

Instructions on disabling the firewall's permissive mode for security.

Changing the Public Network Interface Parameters

Covers modifications to public network interface parameters.

SP Network Addressing Configuration

Changing the SP Default Route

How to change the SP's default route for network routing decisions.

Changing the SP IP Address

Step-by-step guide to change the SP's IP address.

SP Network Gateway and Netmask

Changing the SP Netmask

How to change the SP's netmask.

Changing the SP Default Gateway

How to change the SP's default gateway IP address.

SP Transfer Media Settings

Changing Transfer Media Settings

Guides on altering media settings for SP communication.

Changing the Transfer Media

How to change the media used for sending event/alert data.

Changing Remote Operations Transfer Media

StoreServ Configuration Management

Modify StoreServ Configuration Parameters

Details how to modify various StoreServ configuration parameters.

Maintenance Mode Overview

Explains the purpose and behavior of Maintenance Mode.

Adding vCenter to StoreServ

Add vCenter to the StoreServ

Describes adding vCenter to a StoreServ Storage System.

Add vCenter to the new StoreServ

How to add vCenter when adding a new StoreServ Storage System.

Adding vCenter to Existing StoreServ

Add vCenter to the existing StoreServ

How to add vCenter to an already attached StoreServ Storage System.

StoreServ Product Maintenance

To show the certificate

Guides on viewing the certificate for a storage system.

Local Notification Service Setup

Setting Up Local Notification

Guides through the initial setup process for local notification.

Enabling Local Notification Access

Steps to enable local notification access on the SP.

Configuring Local Notification Settings During Initial Setup

Configuration steps after enabling local notification access.

Managing Local Notification Settings

Using Notification Maintenance Utilities

Using utilities to edit or add notification configuration information.

Configuring Mailhost

Steps to configure mailhost settings for sending notifications.

Editing the Sites Table

Managing site information for notification configuration.

Adding a Site

Procedure to add a new site to the Sites table.

Product Table Management for Notifications

Editing the Product Table

Managing the list of installed storage systems for notification.

Adding an Entry to the Product Table

Manually adding a storage system to the product list.

Editing the Product Table Entries

Modifying existing entries in the product table.

Symptom and Shift Management

Deleting a Product

Manually deleting an item from the product table.

Predefining Symptoms

Managing predefined symptoms for notification records.

Adding a Predefined Symptom

Adding a new symptom expression to the predefined list.

Shift Exception Management

Editing Predefined Symptoms

Editing existing predefined symptom expressions.

Deleting a Predefined Symptom

Deleting a symptom from the predefined list.

Editing Default Shifts and Exceptions

Manipulating prime shift and exception defaults.

Using the Global Default Shift Pattern

Understanding the global default shift pattern.

Prime Shift Configuration

Using Prime Shift Patterns

Defining normal work patterns for subscribers.

Using Prime Shift Exceptions

Describes deviations from prime shift patterns.

Using Default Prime Shift Exceptions

Global overrides for prime shift patterns.

Adding a Prime Shift Exception

Adding a default exception to prime shifts for all user profiles.

Notification Records and User Profiles

Managing Notification Records and User Profiles

Managing user profiles and notification records for subscribers.

Managing User Profiles

Creating and managing user profiles for notification subscribers.

Adding a User Profile

Procedure to create a new user profile for notifications.

Managing Notification Records

Managing Local Notification Records

Creating, editing, and deleting notification records.

Adding a Notification Record

Procedure to add a standard or normal notification record.

Editing and Disabling Notifications

Editing a Notification Record

Editing existing normal, symptom, and suppression notification records.

Deleting a Notification Record

Procedure to delete a notification record.

Disabling Local Notification Access

Suspending notification access for profiles and records.

HPE 3 PAR Communication Settings

Using Customer Controlled Access

Limiting network communication of external sources to/from the SP.

Selecting the CCA Setting

Trade-offs for selecting CCA settings (BOTH, OUT, OFF).

Changing CCA Settings

Changing the CCA Setting

Guides on changing the CCA setting using SPOCC or SPMAINT.

File Transfer Monitor

Using the File Transfer Monitor

Displays information about SP to connection portal file transfers.

Virtual Service Processor Deployment

Deploying the Virtual Service Processor

Explains VSP deployment methods (VMware OVF, Hyper-V script).

Deploying the Virtual SP using VMware

Step-by-step guide for deploying VSP using VMware vSphere Client.

Virtual SP Backup and Restoration

Importing the Virtual SP into Hyper-V

Procedure for importing VSP into Hyper-V.

Backing Up and Restoring the Virtual SP

How to create backups and restore the Virtual SP.

Creating a Backup of the Virtual SP

Methods for creating backups of the Virtual SP.

Take a Snapshot using the vSphere Client

Procedure to take a snapshot using the vSphere Client.

Virtual SP Snapshots and Checkpoints

Take a Snapshot using Hyper-V

Procedure to take a snapshot using Hyper-V.

Creating a Checkpoint using Hyper-V

Procedure to create a checkpoint using Hyper-V.

Restoring the Virtual SP from a Backup

How to restore the Virtual SP from a backup using vSphere Client.

Restoring a Snapshot using Hyper-V

How to restore a snapshot using Hyper-V.

Troubleshooting Guidelines and Tools

Overview of Troubleshooting Guidelines and Tools

General overview of troubleshooting approaches and tools.

Troubleshooting Guidelines

Basic guidelines for identifying and resolving problems.

Troubleshooting Tools

Tools available for collecting SP diagnostic data.

SP Diagnostic Data Collection

Audit and Logging Information

Details on SP audit information and log files.

SPLOR

Information about SPLOR for diagnosing SP issues.

Running a SPLOR from SPOCC

Procedure to run a SPLOR using the SPOCC interface.

Using a SPLOR

Explanation of SPLOR file names and their descriptions.

Websites and Resources

Websites

Lists general websites for HPE product information and support.

General websites

Provides links to HPE Information Library and SPOCK.

Support and Other Resources

Accessing Hewlett Packard Enterprise Support

How to get live assistance and access support services.

Accessing updates

Guides on downloading product updates and subscribing to alerts.

Product Support Information

Customer self repair

Information on Hewlett Packard Enterprise customer self repair programs.

Remote support

Details on remote support and proactive care services.

Warranty information

Links to warranty information for various HPE product lines.

Regulatory and Feedback Information

Regulatory information

Information on regulatory compliance and safety data.

Documentation feedback

How to provide feedback on the documentation.

Weekly File Retrieval Process

HPE 3 PAR Service Processor weekly file retrieval process

Process for gathering and retrieving weekly SP configuration and error information.

To retrieve the file from SP

Steps to connect to SPOCC and download the weekly file.

To transfer the file to HPE 3 PAR Support through FTP

Guides on transferring the weekly file via FTP.

GetWeekly Data Retrieval Option

To retrieve data using GetWeekly option

Procedure to retrieve data using the user-initiated GetWeekly option.

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